Job description
Company Description
Turnitin is revolutionising the experience of writing to learn. Turnitin’s formative feedback and originality checking services promote critical thinking, ensure academic integrity and help students improve their writing. Turnitin provides instructors with the tools to engage students in the writing process, provide personalised feedback, and assess student progress over time. Turnitin’s applications are used by more than 33 million students at 15,000 institutions in 140 countries. Turnitin is headquartered in Oakland, California, with international offices in Newcastle, Utrecht, Seoul, Melbourne, Noida and Mexico City.
Job Description
We are seeking a Data Quality Specialist to join our Data Stewardship team, focusing on account management, data clean-up, and total addressable market (TAM) tracking. This role is critical in ensuring data accuracy, consistency, and usability across our systems by managing account records, standardizing data processes, and supporting strategic decision-making.
Reporting directly to the Director of Business Intelligence, you will play a key role in account merging, data deduplication, and developing standard operating procedures (SOPs) to maintain a high-quality, reliable data foundation. Additionally, you will contribute to building and refining methodologies for tracking and managing TAM, ensuring alignment with business objectives.
This role requires exceptional attention to detail, a high standard for data quality, and prior experience managing or cleaning customer data to ensure our records remain accurate and actionable.\
Responsibilities:
Data Quality & Account Management
Maintain and improve account data quality, ensuring accurate and consistent records.
Ensure uniformity in account and contact details by maintaining standardized data formats and naming conventions.
Identify, assess, and execute account merging and deduplication efforts to streamline records.
Maintain correct parent-child account structures and ensure proper account hierarchy relationships..
Collaborate with Sales, Finance, Marketing, and Business Intelligence teams to align account structures across platforms.
Standard Operating Procedures (SOPs) & Governance
Develop and implement SOPs for account management and data tracking.
Enforce data governance rules and policies to ensure consistency, accuracy, and compliance across systems.
Establish best practices for handling account updates, merges, and data validation.
Monitor data governance compliance and proactively address inconsistencies.
Total Addressable Market (TAM) Management
Support the development and maintenance of TAM models to ensure accurate market sizing.
Work closely with cross-functional teams to refine TAM methodologies and align with business strategies.
Create and manage tracking mechanisms for monitoring TAM shifts and insights.
Collaboration & Process Improvement
Partner with Business Intelligence, Sales Ops, and Business Systems to ensure data integrity.
Identify opportunities to automate and enhance account and TAM management processes.
Provide insights and recommendations based on data trends and analysis.
Qualifications
Experience: 2+ years in data stewardship, data governance, business intelligence, or sales operations.
Customer Data Expertise: Must have experience managing or cleaning customer data to maintain high-quality records. Experience with hierarchical structures and customer families is a big plus, especially in maintaining parent-child account relationships and ensuring data consistency.
Detail-Oriented: Must have a high standard for data quality and an exceptional attention to detail.
Process-Oriented: Experience developing and documenting standard operating procedures (SOPs).
Collaboration: Ability to work cross-functionally and drive alignment on data initiatives.
Technical Skills: Comfortable with Microsoft Excel. Familiarity with CRM platforms (Salesforce preferred) or MDM platforms is beneficial .
Data Visualization Tools: Experience with tools like Tableau or Power BI is helpful but not required.
Additional Information
Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
- Customer Centric- We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
- Passion for Learning- We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
- Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
- Action & Ownership- We have a bias toward action and empower teammates to make decisions.
- One Team- We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
- Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
Global Benefits
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- 4 Self-Care Days per year
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement/*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution*
\* varies by country
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
