Job description
The Dealer Development Manager is primarily responsible for increasing Finance & Insurance (F&I) performance for assigned RV, Marine, and Power Sports dealers (Specialty), either existing customers or prospects. The DDM should have the necessary skill set to train in classroom settings, small group coaching sessions, individual coaching sessions, and virtual group and individual coaching sessions; monitor performance; and communicate results to internal and external customers. The individual must be proficient in menu systems, CRM, F&I processes, Protective product offerings, and have an understanding of the industries.
Key Responsibilities:
Provide in-store and virtual training and coaching for Specialty dealership personnel
Provide agency training and coaching where necessary
Support RSDs by performing specific tasks to help grow in-store sales of Protective products
Assist RSDs and their agents in addressing underperforming dealerships and adding value to the Protective relationship
Assist RSDs by attending new account launches, kickoffs, and installs when needed
Attend industry trade shows and dealership events to stay apprised of industry trends and support customers
Communication: As an ambassador of the company’s brand, this position requires a high level of professionalism, confidence, and strong written, presentation, training, and verbal communication skills.
Professional Specifications / Position Requirements:
A bachelor’s degree is preferred but not required
5+ years of F&I experience, with a proven track record
5+ years of training experience, with a proven track record
Familiarity with the Specialty industries
A team player who can work with a multitude of internal colleagues and external customers
Knowledge of dealership F&I technology platforms (e.g., DMS, menu selling, compliance, pay plans, and e-contracting)
Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously
Proficient in Microsoft Office (Excel, PowerPoint, Word) and CRM
5+ years of sales experience with a proven track record of positive sales results
A strong desire and commitment to learning and continuous improvement
Ability to travel up to 75% of the time, by air and overnight, throughout the United States
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$125,000 - $200,000 a year
This position includes cash compensation as a part of a sales incentive plan (SIP).
