Job description
The Company:
Our Client is a multinational information technology and electronics leader in the industry.
The Role:
As a Desktop Engineer, you will be responsible for the following:
Performed Desktop Support services to users.
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging.
Asset inventory tasks.
Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
Updates Incident records.
Creates and updates work instructions (where necessary).
Document standards and procedures (where necessary).
1 year or more of Windows 10 and Microsoft Outlook Client.
1 year experience providing desktop remote support
Clear Spoken & Written English.
Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
Demonstrate knowledge in the support of workstations, and related components.
Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365.
Have knowledge with desktop operating systems, including Microsoft Windows 10.
Good verbal and written communication skills.
Good coordination skills.
Ability to prioritize effectively and work with a sense of urgency.
Effectively communicates with teammates and managers.
