Job description
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
The Director of Clinical Informatics will report to the Chief of Staff to the Chief Medical Officer and Clinical Informatics and will collaborate closely with Product, Product Design, Provider & Clinician Network (including Nursing and Pharmacy), Quality & Safety, Care Delivery, and Data teams. In this role, you will help shape the future of Ro’s clinical workflows and electronic medical record system, ensuring providers have the tools to deliver high-quality, efficient, and effective care. At Ro, you’ll play a pivotal role in designing and building innovative technology that empowers individuals to take control of their health, enhances physician capabilities, and strengthens our expanding, tech-driven medical network.
Who You Are
You are a clinician, an informationalist, and a bold innovator. You don’t just accept the status quo—you challenge it. You’re passionate about improving healthcare delivery through technology, constantly asking, “How can this be better?” You think strategically but execute pragmatically, translating clinical insights into scalable, real-world solutions. Your ability to connect dots across disciplines allows you to thrive in a highly collaborative, cross-functional environment. You communicate with clarity and creativity, ensuring that complex ideas translate into actionable improvements. You have a keen eye for detail while maintaining a big-picture mindset, and you are energized by solving tough problems in novel ways. You have experience as a healthcare provider, deep familiarity with EHR systems and healthcare technology, and a strong understanding of data engineering—ensuring the integrity of healthcare and EHR data. Ideally, you have firsthand experience innovating on EHRs and Informatics tooling in a digital health setting. Most importantly, you’re driven by impact—excited to reimagine how clinical technology can improve patient outcomes beyond traditional healthcare settings.
As a core member of Clinical collaborating with Ro’s tech organization—including Product, Product Design, and Engineering—you’ll serve as a clinical subject matter expert, workflow strategist, and informatics visionary. You’ll help design human-centered, cutting-edge solutions for our electronic health record and pharmacy fulfillment software, ensuring our systems don’t just meet industry standards but redefine them. If you’re ready to think differently, collaborate fearlessly, and push the boundaries of what’s possible in clinical informatics, we want to hear from you.
What You’ll Do
- Reimagine the provider and provider-patient experience in collaboration with the Clinical Product Strategy team—conceptualizing the ideal care journey and problem-solving innovative ways to bring that vision to life.
- Bridge the gap between clinical expertise and technology, serving as a clinical liaison to the tech-org. You’ll translate in-person workflows into seamless digital health experiences, optimizing our homegrown care delivery platforms (Care Center and Pharmacy platforms) to enhance care delivery, streamline tracking and auditing, and drive continuous improvement.
- Ensure compliance without compromising innovation—working closely with the legal team to align clinical documentation with regulatory guidance while maintaining flexibility for future advancements.
- Document and define clinical informatics best practices—developing clear, actionable requirements for projects and working with the broader clinical team to ensure alignment and execution.
- Foster collaboration and feedback loops within the larger clinical team, ensuring open communication, shared insights, and a collective approach to problem-solving.
- Work side by side with product and technology teams throughout the development process—providing input, refining functionality, and ensuring clinical requirements are not just met but exceeded.
- Leverage your expertise in clinical data and informatics, acting as a data engineer and developer when needed—whether it’s creating clinical datasets, mapping to standard concepts, or querying data within a relational database.
- Be the essential link between the medical practice leadership and the tech-org, ensuring that the needs and insights of Pharmacists, Physicians, Nurse Practitioners, and Nurses who use the platform are effectively translated into the technology that powers their work.
What You Bring to the Team
- MD, DO, DNP, RN degree or equivalent is preferred, but not required
- 8+ years of work experience with 3+ years in Clinical Informatics/Innovation
- 3+ years experience and skill in using SQL, PL-SQL (or similar) for data query, data engineering, and data maintenance, working in relational database(s)-Python experience is a plus
- Experience with development and/or management of healthcare data used to drive electronic medical record systems - including controlled/standardized medical vocabularies such as ICD10, SNOMED-CT, Drug Databases, and others
- Experience with innovating, developing, and implementing technology/devices/features within the healthcare environment
- Strong point of view on the benefit of Clinical Decision Support within the workflow and experience with design and implementation of these systems
- Experience with using information technology and EMRs to deliver healthcare, ideally in an outpatient setting
- Experience with / knowledge of regulatory requirements such as HIPAA a plus
- Strong leadership, people skills, and collaboration skills
- Outstanding written and verbal communication skills - including flow-charting and workflow mapping
- Experience working in a fast-paced, high-intensity environment (startup experience is a plus)
- Experience working in telemedicine is a plus
- Experience working in Snowflake is a plus
The target base salary for this position ranges from $201,000 to $226,000, in addition to a competitive benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
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