Director of Engineering

Job description

😎 Our Culture

Quantum Metric’s number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role

As our Director of Engineering for Native Apps, you’ll lead the teams who build SDKs that collect data from customer-facing iOS, Android, and Flutter applications. These apps serve hundreds of millions of end-users each day, across the most respected and recognizable brands in the world. You’ll oversee software development, testing and release management for all native app data collection activities, steering the team to deliver rock-solid solutions to our clients’ toughest problems.

⭐️ Who You Are

• You love native app development:

• You have experience building, testing and releasing 3rd party libraries for inclusion into iOS, Android and Flutter native apps.

• You’re comfortable with the complexities and high expectations of integrating your software into external applications.

• You understand the importance of zero crashes, simple APIs, solid documentation and real-world examples.

• You enjoy working directly with customers and stakeholders:

• You’re ready to hop on calls with customers across industries, to answer their questions, and assist with integration issues.

• You look forward to speaking directly with Engineering leaders of Fortune 500 companies, as an opportunity to build relationships and trust.

• You’re not afraid to jump in, communicate proactively and be accountable for your teams’ work in front of senior leaders and executives.

• You thrive in leadership:

• You have a proven track record of recruiting and leading high-performing engineers.

• You effectively pass on your knowledge and multiply your effect on a team.

• You encourage brainstorming and solutioning with your teammates and product owners to determine the best approach forward.

• You’re curious, you solicit input and you consider opinions of those around you, but you also give prescriptive direction to move your team ahead efficiently.

• You understand various challenges of navigating customer requests, support tickets, competing project priorities and how, as a leader, it’s your responsibility to help the team navigate these facets and move forward with excellent foresight and strategy.

🔧 Responsibilities

• Drive measurable impact on revenue generation and customer retention, through effective, efficient and error-free native app data collection
• Expand and mature our native app SDK development, testing, automation and release processes
• Measure and manage our SDKs in production; be the first one to know when something isn’t right, and act quickly to address it
• Proactively over-communicate your team’s activities, accomplishments and areas for improvement across the organization
• Hire, retain, mold and maintain the best native engineering team in the industry

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you’ll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

FSA, DCFSA, and HSA accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident

Healthy Rewards – Discount Programs

Discounts on Pet Insurance

401k (with employer match) and Options / Equity

13 company holidays

Unlimited Paid Time Off

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities

Rewards and recognition programs

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

🐉 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/

#LI-REMOTE #BI-Remote