Job description
Introducing Masabi
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.
The Role_
// As our Director of IT & Security, you’ll lead a strategic function that underpins our entire business. From securing our systems to enabling resilient infrastructure, this role is key to keeping Masabi safe, scalable, and mission-ready.
You’ll represent Masabi externally in security engagements and lead internal programs that protect our people, platform, and customers. You’ll head up a small but high-performing team spanning IT and security, with the opportunity to grow through internal collaboration and vendor partnerships.
If you’re passionate about cybersecurity, cloud infrastructure, and enabling high-performing teams in a fast-growing SaaS company, we’d love to hear from you. And if you bring Infrastructure Operations experience, there’s scope to expand the role even further, shaping the technical vision for our AWS infrastructure, leading our SRE team, and owning uptime, cost efficiency, and potentially the full release lifecycle.
Location_
// This role is available in hybrid or remote models for candidates based in the UK, or fully remote for those based in Canada (East Coast) or Colombia.
Responsibilities_
Security & Compliance Leadership
Define and lead Masabi’s global security strategy across infrastructure, endpoint, SaaS, and application layers.
Manage audits and ensure compliance with ISO27001, SOC 2, GDPR, and PCI DSS frameworks.
Lead incident response, including drills and root cause analysis.
Own the security risk register and drive mitigation progress across teams.
Deliver business-wide security education and awareness.
Customer Trust & Compliance Engagement
Represent Masabi in customer security engagements, RFPs, due diligence, and assurance reviews.
Align internal posture with customer contract requirements.
Conduct periodic security reviews with key customers.
Own and manage end-to-end PCI compliance.
Corporate IT Infrastructure & Operations
Lead corporate IT policies and processes (acceptable use, device management, SaaS access).
Oversee the IT Helpdesk, device lifecycle, endpoint security, MDM, and SaaS governance.
Ensure business continuity and disaster recovery capabilities.
Manage procurement and vendor relationships for IT tooling.
Cross-Functional Leadership
Lead, mentor, and develop a small IT & Security team, fostering a high-trust, high-performance culture.
Partner with Engineering, Infrastructure, Legal, and Sales on secure systems and contracts.
Contribute to M&A diligence and post-integration efforts.
Provide strategic security reporting to executive leadership.
About You_
Proven leadership in IT and security in a SaaS or tech-led business.
Strong knowledge of ISO27001, SOC 2, PCI DSS, and GDPR.
Skilled in incident response, risk management, and audit readiness.
Excellent communicator with customer-facing security experience.
Hands-on with IT systems (e.g. SSO, MDM, endpoint protection, Google Workspace, Salesforce, D365).
Able to navigate complex technical and business trade-offs.
Bonus points_
Experience in regulated/public sector environments.
Certifications: CISSP, CISM, CISA, ISO Lead Auditor.
History of scaling security maturity through growth or M&A.
Some of our benefits_
25 days of holiday per year plus the option to buy another 5 days pro-rated
Private Healthcare via AXA, including pre-existing conditions and mental health
Life Insurance
Menopause support
Choice of workstation
Ability to work for up to 3 months per year from any country in the world (certain limitations)
Pension scheme
Training allowance of up to £1000 per year
£200 annual allowance for any home office need or improvement
Enhanced family leave pay
Cycle to work scheme
Regular social gatherings with a monthly allowance for each employee
Fun and collaborative environment with a focus on making a difference in the world
Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.
We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself.
We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.
Why Join Masabi?
Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
We’re already powering journeys - are you ready to join us?
