Job description
Atento is currently looking to hire candidates for upcoming work. This remote position and it will be in support of FEMA, which is the Federal Emergency Management Agency. This DRS position pay 15.30 an hour and you will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our Disaster Recovery Specialist care for each caller with the highest levels of knowledge and professionalism.
YOU MUST RESIDE IN PUERTO RICO
Your qualifications
- At least six (6) months of customer service experience required
- Ability to speak and read English clearly, professionally, and fluently
- Ability to pass a Computer Skill, Internet and Email Knowledge assessment
- Ability to pass a federal background check
- Ability to work nights and weekends, as well as overtime and/or holidays as needed
- Experience with and/or ability to use call center telephony equipment
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Experience with FEMA is preferred, but not required
Essential Duties & Responsibilities:
- Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
- Utilize standard technology such as telephone, email, and web browser to complete work tasks
- Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
- Assist callers
- Refer escalated calls as needed to supervisor
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 15mbps/ Upload 5+ or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- All equipment will be provided by Atento but must be picked up in our physical office located in Caguas, Puerto Rico.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Types: Full-time, Temporary
Pay: $15.30 per hour
Expected hours: 40 per week
Work Location: Remote
