Atento

We provide customer relationship management and business transformation outsourcing (CRM/BTO) services globally, and are a leader in Latin America. We started with traditional Business Process Outsourcing (BPO) and have evolved to include AI and automation in our Business Transformation Outsourcing (BTO) offerings. We also offer nearshoring CRM BTO services for businesses in the United States. We deliver BTO CRM services across many channels, combining our own technologies with third-party platforms to create custom solutions.

Our services include BPO/CEM solutions, Sales, Customer Care, Technical Support, Collections and Back Office, Omnichannel and Multichannel experiences, BTO, Customer Experience, and CX consulting. We support companies in technology, telecommunications, and other sectors. Founded in 1999, we operate in 17 countries and have 95 customer service locations. We serve over 400 clients and employ approximately 110,000 people.

Forbes named us one of the 100 best companies to work for in Spain for 2023, and the Great Place to Work® Institute consistently ranks us among the top 25 global employers. We are the first in our sector to achieve ISO 56002 Certification for Innovation Management, which we’ve held for three years.

Our purpose is to foster human connection and create value through CX technology. Our mission is to help our clients succeed by aiming for the best experience for their customers. Our vision is to be a leading customer service solutions provider in our market, known for innovation, leadership, and partnership.

Our values are:

• We Think Agile: We transform our work methods to achieve better results in less time.
• We Innovate: We embrace change with open minds and creativity.
• We Create PX (People Experience): We focus on people to transform their experience.

We are a global community that prioritizes our employees’ personal growth, professional development, and wellbeing. Our work environment is built on trust, collaboration, and support, fostering camaraderie.

Our culture celebrates achievement, and we design roles for learning, growth, and success. We value diversity and are an inclusive, multicultural community where every perspective is considered. We aim to provide stable career paths for our employees.

We offer meaningful benefits, ongoing training, and digital tools to support professional development. We also offer reliable, long-term career paths within our organization.