Job description
YOUR MISSION:
As an Engineering Manager for Site Reliability Engineering & Developer Experience (f/m/d) at Parloa, you will nurture and support a collaborative team that ensures the reliability, scalability, and performance of our products while empowering engineers with thoughtful tools and workflows. Your mission is to cultivate and grow SRE practices that enable our architectural transformation and ensuring our systems meet availability targets. You’ll foster a caring culture where reliability is a shared responsibility and where automation helps reduce toil, empowering engineers to focus on meaningful work.
IN THIS ROLE YOU WILL:
- Build and nurture a supportive team that harmonizes SRE excellence with developer experience
- Collaborate to establish SRE practices: SLI/SLOs, error budgets, and trust-based postmortems using Datadog metrics
- Create comprehensive observability strategies leveraging our monitoring stack
- Support sustainable incident response, on-call processes, and automation using GitHub Actions and Terraform to improve MTTR
- Partner with engineers and engineering teams to integrate reliability practices into CI/CD pipelines (ArgoCD, GitHub Actions) while supporting developer wellbeing
- Foster adoption of reliability best practices across our Kubernetes-based infrastructure through mentorship and collaboration
- Guide teams in leveraging our Azure cloud platform effectively while preparing for multi-cloud architectures
- Support the thoughtful adoption of AI tools (Cursor, GitHub Copilot) for operational efficiency
WHAT YOU BRING TO THE TABLE:
- Experience supporting SRE, DevOps, or platform teams with focus on reliability and collaboration
- Understanding of SRE principles: SLI/SLOs, error budgets, and toil reduction
- Hands-on experience with our observability stack (Datadog for metrics/APM, ELK for sensitive logs) and production systems at scale
- Deep empathy for developer workflows and creating sustainable on-call processes that support work-life balance
- Familiarity with Infrastructure as Code using Terraform and container orchestration with Kubernetes
- Experience with CI/CD platforms (GitHub Actions, ArgoCD) and integrating reliability into deployment pipelines
- Understanding of Azure cloud services and preparing organizations for multi-cloud transformations
- Warm communication skills for incident support, postmortem facilitation, and cross-team collaboration
- Experience with authentication systems (e.g. Okta, EntraID) and their role in system reliability
- Commitment to building inclusive teams that balance operational care with innovation and wellbeing
- Appreciation for AI-assisted tools in improving operational efficiency and reducing toil
- Background with databases (MySQL, Redis, MongoDB) and their reliability considerations is valued
- Experience with multi-cloud architectures and distributed systems is warmly welcomed
WHAT’S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Technical Interview + Technical Leadership Interview → Bar Raiser Interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
