Job description
YOUR MISSION:
As an Engineering Manager for Developer Experience (f/m/d)* at Parloa, you will guide a team dedicated to maximizing engineering productivity, quality, and satisfaction. Your mission is to create an exceptional developer experience that enables our engineering teams to build, test, and deploy high-quality software efficiently while meeting compliance and security requirements. Through innovative tooling, automation, and streamlined workflows, you’ll support engineers to focus on creating value rather than struggling with process friction.
IN THIS ROLE YOU WILL:
- Build and nurture a Developer Experience team focused on enhancing engineering productivity and satisfaction
- Design and implement a strategic roadmap for developer tooling, automation, and workflow improvements
- Establish metrics to measure engineering productivity, quality, and compliance, using data to guide improvements
- Implement streamlined CI/CD pipelines and processes that balance speed with security and quality
- Collaborate with security and compliance teams to integrate guardrails that protect without impeding velocity
- Cultivate a culture of engineering excellence through shared best practices, standards, and documentation
- Partner with engineering leaders to identify and address developer friction points and productivity bottlenecks
- Create effective onboarding experiences for new engineers
WHAT YOU BRING TO THE TABLE:
- Experience guiding teams focused on developer productivity, platform engineering, or developer tools
- Solid technical background with hands-on experience in software development and engineering workflows
- Knowledge of modern CI/CD practices (GitHub Actions, GitOps), testing frameworks, and developer tooling ecosystems
- Strong expertise in Secure Software Development Life Cycle (SSDLC) practices and implementation
- Familiarity with developer portals, internal platforms, and self-service tooling like Backstage or custom solutions
- Design and implement “golden path” experiences that provide well-documented workflows for common engineering tasks, reducing cognitive load while maintaining flexibility for innovation and expansion
- Experience implementing developer-centric security and compliance controls within development processes (static analysis, dependency scanning, policy enforcement)
- Effective communication skills for connecting technical concepts with business value
- Data-informed approach to measuring and improving engineering efficiency
- Demonstrated success in attracting, developing, and retaining diverse engineering talent
- Understanding of developer needs and challenges, with dedication to improving developer experience
NICE TO HAVE:
- Experience with AI-assisted development workflows and LLM integration into toolchains
WHAT’S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Expert interviews → Interview with CTO
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
