Job description
Hazel Health is the nation’s largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “ one of the world’s most innovative places to work” in 2023.
By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel’s diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.
Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will
- Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
- Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
- Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.
Check us out at Hazel Health Careers.
The Role:
As an Enrollment Advisor, you will play a key role in expanding Hazel’s mission & care impact by driving the enrollment of children who are referred by school staff or parent/guardian. This means that a caring adult at school (typically a school counselor or social worker) or a family member identified the student as struggling with unmet mental health needs, and took the step of referring the child to a Hazel therapist.
This is where you pick up the baton. You will reach out to the student’s parent — who may not have heard of Hazel before, or feel unsure about the idea of their child seeing a therapist — and compellingly communicate the value of Hazel’s virtual therapy program to their family in a way that not only puts them at ease, but gets them excited and hopeful about the potential outcome. From there, you will help the family complete the steps of our enrollment process until they begin the program, when you pass the baton to their Hazel therapist.
Location: Remote
Employment Type: This is a full-time W2 position with two months off in the summer.
Hours: Shifts vary within our 8:00 AM–9:00 PM hours of operation
What You’ll Do:
- You will lead consultation calls with parents (whose child has been identified as having an unmet mental health need) and motivate them to enroll in our online therapy program.
- These are not one-size-fits-all scripted robotic telemarketing calls, but complex consultative two-way dialogues with parents who span a wide spectrum of diversity (e.g., in attitudes towards mental healthcare, socioeconomic status, demographic and cultural backgrounds, etc.).
- Each parent you speak to will come from a unique perspective and situation. Your job is to meet them where they are, gently and creatively help them overcome initial concerns/questions, and effectively communicate how Hazel’s virtual therapy program can improve their child’s and their family’s life.
- Please note this can sometimes involve exposure to, and require comfort with, navigating highly sensitive and emotionally-charged topics.
- You will own initial outreach and subsequent communication with parents throughout the enrollment process; remain diligent in follow-up until they complete their first therapy appointment.
- This consists of conducting inbound and outbound calls to support families with enrolling their child in Hazel services, and conducting follow-up calls with families who may have missed their visits with the intent to reschedule their appointment.
- You will be expected to make a minimum of 40 - 50 calls a day, among other means of communication.
- You will diligently maintain comprehensive documentation for each referral, including the student’s/family’s interactions with Hazel.
- Ensure all required information for enrollment is captured and logged (e.g., whether or not a parent verbally opted into the program over the phone, submitted a consent form, submitted verified insurance information, scheduling preferences, etc.)
- You will participate in scheduled team training sessions (synchronous and asynchronous) to maintain knowledge on current processes.
- Expectations subject to change based on business needs.
What Excites Us:
- You spike on “EQ” — with high emotional intelligence, you can quickly develop rapport (even over the phone or SMS) with people from all backgrounds and attitudes, and tailor your communications accordingly to put anyone at ease and win their trust.
- You are the kind of person who doesn’t let things “fall through the cracks” — you’re organized, diligent, and detail-oriented. When you’re juggling a lot of competing tasks, you have your own systems to keep track of and prioritize them appropriately, so that no balls get dropped.
- You’re comfortable adapting to frequent change (e.g., piloting new workflows) and have a penchant for independently “figuring it out” when there aren’t step-by-step instructions available.
- You are energized by the ability to track your own performance with metrics — and seize opportunities to improve your craft (whether by attending elective training to learn new skills, soliciting and implementing performance feedback from others, etc.)
- You are passionate about equitable access to mental healthcare, and an evangelist for the power of therapy to change lives.
Minimum Requirements:
- Experience in customer-facing roles required (particularly in sales or commission-based environments).
- Experience in healthcare, education, or social services environments preferred.
- Bilingual Spanish/English, Mandarin/English or Arabic/English preferred.
- Bachelor’s Degree, strongly preferred
Though most of the above experience/background is preferred, it is not required! The most important traits we’re looking for are: a strong sense of drive, the ability to quickly adapt to meet the needs of different situations, the ability to develop rapport over the phone, and the ability to independently and creatively adapt your work approach to achieve team goals.
Our Benefits Include:
- Summers off!
- Comprehensive medical, vision, and dental benefits (with 100% employer-covered plan option)
- 401(k) contribution platform, with a match of up to 4% to build retirement savings
- Paid parental leave
- Generous PTO
- 10 observed company holidays per year
Total compensation for this role is market competitive, with a base salary range of $57,000 - $68,000, up to $15,000 annual bonus, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.
We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, and WI Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.
We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and “fair chance” ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.
