Job description
Narvar is hiring! We are hiring a proven sales executive specializing in new business acquisition, with a deep understanding of eCommerce and the Post-Purchase customer experience including selling delivery protection plans. This individual will excel in driving high-value opportunities with enterprise-level eCommerce customers, cultivating executive-level relationships, and consistently exceeding revenue targets.
What we’re looking for
Sales Knowledge
- Proven success in new business development: Demonstrated ability to open doors and close deals, specifically targeting very large, enterprise-level clients.
- Consistent track record of exceeding quotas: Must provide examples of exceeding annual targets in prior alternative revenue generating roles.
- Consultative selling approach: Able to tailor solutions to meet the nuanced challenges of enterprise eCommerce clients.
Industry Knowledge
- Post-Purchase experience: Expertise in areas such as order tracking, returns management, customer communication, and enhancing post-purchase customer satisfaction.
- ECommerce focus: In-depth knowledge of the eCommerce industry, key players, and trends impacting enterprise businesses.
- Global supply chain understanding: Comprehensive knowledge of global supply chain logistics, including sourcing, inventory management, shipping, and last-mile delivery. Ability to understand and align Post-Purchase solutions with complex supply chain operations.
Client Relations Knowledge
- Existing enterprise relationships: A strong network of decision-makers at enterprise eCommerce companies (e.g., Abercrombie & Fitch, Nordstrom, etc)
- Executive-level communication: Ability to engage and influence C-suite stakeholders effectively. Ability to provide extensive examples of these engagements/relationships during interview process
Core Competencies
- Strategic thinker: Skilled in identifying opportunities and aligning solutions with client needs.
- Results-driven: Focused on achieving measurable outcomes, with a strong sense of ownership and accountability.
- Adaptable and resilient: Thrives in fast-paced, high-stakes sales environments.
Must Have’s
- 7–10+ years of enterprise-level sales experience, with a focus on eCommerce SaaS.
- Proven success selling to enterprise accounts with average deal sizes exceeding $200k ARR.
- Experience working with or within companies offering Post-Purchase solutions.
- Bachelor’s degree
- Proficiency in Salesforce and Gong
- Familiarity with integrating into eCommerce platforms (e.g., SFCC, Magento, Shopify, BigCommerce).
- Familiarity with prospecting tools (e.g., eTail Insights, Linkedin Sales Navigator, etc.)
Why Narvar?
We’re on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That’s why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you’ve ever bought something online, there’s a good chance you’ve used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ + other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we’ve served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We’re a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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