Summary
Join our team and help us push the shopping cart forward by working on smart shopping carts powered by deep learning and computer vision. As a Caper team member, you will work with hardware and operations teams to diagnose and resolve issues, deliver new features, and improve Caper carts.
Requirements
- 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
- Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
- Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
- Basic network knowledge in setup of Wi-Fi devices
- Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
- Ability travel-out-of-state for training purposes and new store setups
- Must have a vehicle and clean driving record
Responsibilities
- Work with the Hardware and Operations teams to diagnose and resolve issues, as well as deliver new features and improvements to Caper carts
- Communicate with our clients and represent Caper professionally on-site and virtually
- Capture clear notes and other media to document understanding and resolution processes for issues encountered
- Work with a Wonderful Team that will support you in your success
- Requires availability Monday through Friday and the ability to diagnose and resolve incident tickets on-site within 48 hours
- Support new retail store setup of carts
- Contracted role can provide supplemental income with flexible day and evening hours
Preferred Qualifications
- Enjoy learning about and working directly with software and hardware of new technology
- Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation
- Customer-focused orientation that aims to over-deliver on expectations
- Willing to work independently in the field with limited supervision
- Logical thinker who is able to connect the dots when a complex challenge arises
- Collaborative attitude who enjoys working with a team to solve problems
