Job description
Description
About Us
At TrustFlight, we’re on a mission to elevate safety, efficiency, and compliance in aviation through smart, scalable services and technology. We understand the challenges operators face, whether it’s launching an AOC, maintaining manuals, or staying ahead of evolving regulations.
We specialise in supporting aviation organisations through end-to-end AOC services, including operational manual development, regulatory compliance, and the provision of experienced professionals such as Postholders, Safety & Compliance Managers, and Deputies. Our CAMO operation provides expert oversight for continued airworthiness, while our consultancy and training services help operators build strong, safety-driven cultures from day one.
From business jet startups to mature operators scaling internationally, we provide the tools, talent, and technical expertise to help you succeed, so you can focus on flying, while we take care of the framework.
About the Opportunity
We’re looking for Lead Authors and Subject Matter Experts (SMEs) to support the development and maintenance of aviation operational manuals. If you’re a pilot or have an operational background in business or commercial aviation, your industry knowledge is exactly what we are looking for. We offer flexible opportunities tailored to your availability, whether you’re interested in being deeply involved in ongoing projects or prefer to contribute on an occasional, project-by-project basis.
Ways You Can Work With Us
Lead Author (Full-Time): A permanent, full-time role based in the UK or British Columbia, Canada.
Subject Matter Expert (SME)(Freelance/Part-Time): Flexible, project-based or ad hoc work that fits your availability. Open to remote SMEs worldwide.
Role Tracks
Lead Author (Full-Time)
You’ll take the lead on client documentation projects, oversee the content lifecycle, and collaborate closely with SMEs and our technical editing team.
Key Responsibilities
Act as primary contact for client engagements and projects.
Manage document updates, document suites and project timelines.
Ensure content alignment with regulatory requirements and industry best practices.
Collaborate with technical editing team.
Guide SME contributors and delegate work as required.
What you Bring
Deep aviation experience – from business or commercial aviation, whether as a pilot or in an operational role.
Working knowledge of aviation regulations (CAA, EASA, FAA, or TC).
Client-facing and project management skills – to manage relationships, gather requirements, coordinate timelines, and handle feedback.
Dependability – able to commit to agreed work, meet deadlines, and follow through reliably.
Excellent communication skills – to collaborate effectively with both internal teams and external clients.
Comfort working independently and leading virtual teams – with a proactive approach to problem-solving and ownership of outcomes.
Tech-savvy with strong computer literacy – confident using digital tools and documentation platforms to work efficiently.
Familiarity with tools like Jira, Madcap, and Zendesk – helpful for tracking progress and maintaining workflow visibility but not required.
Prior experience authoring aviation manuals is a plus – but not required; operational insight is key.
Comfort working with AI tools – a bonus as we explore ways to enhance productivity and streamline workflows.
Subject Matter Expert (Contractor/Freelance)
You’ll contribute operational knowledge and aviation-specific content to help shape high-quality manuals, working alongside Lead Authors and our technical editing team.
Key Responsibilities
Support the authoring and maintenance of aviation manuals.
Ensure content aligns with regulatory requirements and industry best practices.
Collaborate with our technical editing team.
Commit to agreed deadlines while maintaining accuracy.
Engage on a flexible, per-project or ad hoc basis depending on your availability.
What You Bring
Deep aviation experience – from business or commercial aviation, whether as a pilot or in an operational role.
Working knowledge of aviation regulations (CAA, EASA, FAA, or TC).
Strong communication skills – to collaborate effectively with Lead Authors, editors, and the wider team.
Dependability – able to commit to agreed work scopes and meet deadlines.
Comfort working independently – contributing content and feedback in a remote environment.
Tech-savvy with strong computer literacy – confident using digital tools and documentation platforms to work efficiently.
Familiarity with tools like Jira, Madcap, or Zendesk is helpful but not required.
Comfort working with AI tools – a bonus as we explore ways to enhance productivity and streamline workflows.
Why Join Us
Flexible work options based on your availability
Work with a respected, people-first aviation-expert team
Competitive pay aligned with your expertise
Benefits package for full-time employees in the UK or Canada
How to Apply
We’d love to hear from you, whether you’re looking for ongoing work or occasional projects!
Click Apply to send us your resume, including a cover letter noting whether you’re interested in a Lead Author or SME role. Let us know your availability (e.g. full-time, part-time, project-based).
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. No phone calls please.
TrustFlight is an equal opportunities employer. We are committed to building a diverse and inclusive team and welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion or belief, sexual orientation, or any other characteristic protected by UK law.
