Job description
Position Overview:
The Franchise Business Consultant will play a critical role in supporting and guiding franchisees to achieve business success. This role involves working closely with franchise owners to provide operational support, identify opportunities for improvement, and ensure compliance with company standards. The ideal candidate will have experience in franchise operations, particularly within the health and wellness industry, and a passion for helping businesses thrive.
Key Responsibilities:
- Franchisee Support: Serve as the primary point of contact for assigned franchisees, providing ongoing support, coaching, and guidance to help them achieve their business goals.
- Operational Excellence: Conduct regular business reviews with franchisees to assess performance, identify areas for improvement, and develop action plans to enhance operational efficiency and profitability.
- Brand Compliance: Ensure that all franchise locations adhere to brand standards, operational procedures, and customer service guidelines.
- Training and Development: Facilitate training sessions for franchisees and their teams on best practices, new initiatives, and operational processes to drive consistency and excellence across all locations.
- Financial Analysis: Review financial reports with franchisees, offering insights and recommendations to improve profitability, manage costs, and optimize revenue streams.
- Marketing Support: Assist franchisees in implementing local marketing strategies, leveraging corporate resources, and driving customer engagement to increase brand awareness and sales.
- Problem Solving: Address and resolve operational challenges faced by franchisees, offering practical solutions and strategies to overcome obstacles.
- Field Visits: Conduct regular site visits to franchise locations, providing hands-on support, observing operations, and offering tailored recommendations for improvement.
- Growth Strategy: Collaborate with franchisees to identify opportunities for business growth, including expanding service offerings, increasing customer retention, and enhancing the overall customer experience.
- Reporting: Provide regular reports to the Director of Franchise Operations on the status of franchise locations, including performance metrics, compliance issues, and progress on action plans.
- Relationship Building: Build strong, positive relationships with franchisees, fostering a culture of trust, collaboration, and mutual success.
Qualifications:
- Bachelor’s degree in Business Administration, Management, or a related field; advanced degree preferred.
- Minimum of 5 years of experience in franchise operations, business consulting, or a similar role, preferably within the health and wellness industry.
- Strong understanding of franchise business models, including operations, marketing, and financial management.
- Excellent communication, coaching, and relationship-building skills.
- Ability to analyze financial reports and operational data to provide actionable insights.
- Strong problem-solving skills with a proactive and solution-oriented mindset.
- Ability to travel regularly to visit franchise locations and provide on-site support.
- Proficiency in using business management software and CRM systems.
- Passion for the health and wellness industry and a commitment to supporting franchisees in delivering exceptional customer experiences.
