Job description
Position: Customer Support Representative (German Speaker)
Location: Lisbon, Portugal
Start Date: Flexible
Employment Type: Full-time | Fixed-term contract (1 year)
About the Role
We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.
You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).
Key Responsibilities
Provide timely and effective customer support through multiple channels
Diagnose and resolve technical and account-related issues
Ensure a high level of customer satisfaction by delivering a positive experience
Work towards individual and team performance targets
Requirements
Native-level German (minimum C1) and fluency in English
Previous experience in customer support (preferably 12+ months in a contact center)
Familiarity with BPO KPIs (C-SAT, NPS, SLAs)
Strong communication and problem-solving skills
Technical troubleshooting knowledge is a plus
What We Offer
Competitive salary package: approx. €21,800 gross/year
Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)
Performance and language bonuses
Health and life insurance (includes family plan)
Relocation bonus up to €2,500 for candidates moving from abroad
Support with local registration and accommodation
Initial training provided and opportunities for career development
How to Apply
If you’re ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you. Apply today to take the next step in your career.
