Job description
Who we are:
We’re Qover, a leading insurtech scale-up that has raised $70 million.
With an international team of 140+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.
Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net 🌍
We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Mastercard, BMW, Volvo, Canyon, Monzo and many others.
Visit our website for more about what we do!
Your Job
Qover is seeking a senior, process-driven leader to lead our Delivery and Project team as well as to operate as a program manager. As Head of Program Delivery, you will set the strategic roadmap for how Qover plans, governs, and measures delivery across all client programs while managing and developing a team of Project Managers. Reporting directly to a Management Team member, you will combine best-in-class program leadership with rigorous process design, KPI frameworks, and capacity planning to enable Qover to scale predictably and profitably.
You’ll be responsible for driving strategic execution, optimising delivery processes, and ensuring effective stakeholder engagement both internally and externally. Your leadership will help shape how Qover scales its delivery capabilities across markets and verticals.
Key Responsibilities :
Client & Program Delivery
●Serve as the primary interface with client-side stakeholders throughout the program lifecycle.
●Build and maintain strong relationships with client sponsors, decision-makers, and operational teams.
●Translate complex business objectives into structured program plans with clear outcomes and timelines.
●Lead program governance activities such as steering committees, stakeholder updates, and reviews.
●Steer the requests of our clients towards fitting our configurable platform
●Identify, track, and manage program risks and cross-functional dependencies.
People Management
●Lead, coach, and develop a team of Project Managers across multiple concurrent initiatives.
●Foster a high-performance culture rooted in ownership, transparency, and continuous learning.
●Conduct regular performance reviews and support career development within the team.
Process & Operational Excellence
●Design, implement, and continuously optimise a company-wide delivery framework—including stage-gates, RACI matrices and projects pack, and quality standards—that balances agility with governance.
●Establish the master KPI hierarchy (leading, lagging, and diagnostic metrics) for on-time delivery, budget adherence, customer satisfaction, and team throughput; socialise dashboards with executives and cross-functional leaders.
●Run the quarterly capacity-planning and portfolio-prioritisation process, ensuring resources are allocated to the highest-value initiatives and trade-offs are transparent.
●Audit and refine tooling (e.g., Jira, Confluence, Notion) so that data flows seamlessly from execution to reporting, enabling real-time decision-making.
●Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to streamline operations and delivery workflows.
Your profile
●10+ years of experience in program or project management, including at least 3 years in a people management role.
●Proven track record of leading complex, multi-stakeholder programs in a client-facing environment.
●Strong communication, leadership, and stakeholder engagement skills, including with executive-level contacts.
●Experience optimising delivery operations and scaling internal processes.
●Background in agile or hybrid project environments.
●Proven record establishing enterprise-grade programme governance models, KPI trees, and capacity-planning cadences in high-growth or large-scale organisations.
●Fluency in operational analytics tooling (BI dashboards, OKR software, or similar) and ability to translate data into executive-level insights.
●Experience as a consultant in Program Management is a strong plus, especially with exposure to enterprise clients.
What’s in it for you:
●A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
●28 days off (8 extra days on top of the 20 legal days)
●A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
●A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
●A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
●The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs
