Job description
Job Location: San Francisco
Salary: $26.44
Organization Overview
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.
In short, we do good work.
We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also
selective: We’re seeking inspired, talented people who want to be effecting profound change and who
have fun doing it.
Position Summary
With guidance from the Program Supervisor, Housing Coordinators will provide move-in assistance and housing retention services in scattered-site housing across the San Francisco Bay area. Housing Coordinators will work directly with tenants and case managers to ensure that tenants successfully retain their housing over time to permanently end the cycle of homelessness. The Housing Coordinator ensures tenant well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. This work includes collaborating with property providers and case managers to mitigate conflict, prevent eviction and address housing related issues. This role involves working closely with individuals who have a history of trauma, providing them with support, guidance, and resources to aid in their healing journey. The ideal candidate will possess a deep understanding of trauma-informed care principles and be committed to creating a safe and empowering environment for our clients.
Position Responsibilities
Coordinate client move-ins into scattered-site, supportive housing units.
Collaborate with Intensive Case Management Services providers, and property providers to quickly lease-up units and promote housing stability.
Work with the Housing Acquisition Specialist team to assist with housing placements and assignments.
Assist with maintaining client application reviews and trackers.
Ensure tenant well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
Respond to housing and tenant-related emergencies during normal business and after hours.
Master the housing rights of people with disabilities under Section 504 of the Rehabilitation Act of 1973 and the Fair Housing Act, As Amended in 1988.
Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participant through the process to obtaining the request.
Submit and follow up on tenant maintenance requests.
Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of tenants, staff, and organizational information at all times and exercise appropriate boundaries with tenants.
Routinely make home visits and phone calls to program participants.
Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
Other duties as assigned by Program Supervisor and Program Manager
Professional Experience
Experience with homeless, developmentally-disabled, and/or other marginalized populations a plus
Case Management experience is a plus
Knowledge of different housing models, particularly rapid rehousing, a plus
Knowledge, Skills, and Abilities
Bilingual a bonus
Excellent verbal and written communication skills
Strong interpersonal skills
Willingness to travel and make multiple visits in the field
Access to reliable transportation
Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
Flexibility required regarding scheduling and prioritizing of tasks
Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
Core Competencies
Approachability: Builds trusting relationships by being accessible, understanding, and responsive to others needs to improve services
Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues and facilitating equitable solutions that respect all parties
Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking
Organizational Values
Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.
Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.
Travel Requirements
This position requires frequent visits to properties, attendance to on-site partner meetings, community meetings, funding workshops, training, and other events, primarily in the San Francisco Bay Area. Opportunities to attend events outside San Francisco’s Bay area, including Brilliant Corners’ sponsored events throughout California or nationally, may also be presented for this position.
Physical Requirements
Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.
Salary range for this position is $26.44 annually. This position is being offered at $26.44 annually.
Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Health Care Plan (Medical, Dental, & Vision)
Retirement Plan (With 5% Match)
Life Insurance (Basic, Voluntary and AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development
Wellness Resources
Hybrid Work
