Job description
Please Note: This is a remote position available in the states listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
About Us: At BambooHR, we are passionate about empowering the world’s HR professionals to be more strategic and impactful. Our software is designed to help organizations manage their most important asset—their people. We are committed to creating a workplace where our employees can thrive and grow, and we are looking for a dynamic leader to join our team.
We are looking for a skilled HR Consultant to join our Customer Experience (CX) team, reporting to the Director of HR Consulting Services. In this role, you will provide expert HR support and guidance to our external BambooHR customers. You will be a key player in the BHR Admin Accelerator Program, helping clients optimize their HR processes and achieve their business goals.
Key Responsibilities:
Customer Support and Engagement:
- Serve as a dedicated HR consultant for external customers, offering tailored solutions to meet their specific needs.
- Conduct working sessions via video calls, acting as a strategic HR guidance to assist with various HR tasks and projects.
- Build strong relationships with customers, understanding their challenges and providing coaching and guidance.
- Partner with HR Technical Trainer to identify and execute the right solution for the customer to achieve their business objectives and optimize their HR Tech Stack including BambooHR.
Change Facilitation:
- Act as a change champion, facilitating positive change with teammates, customers, and stakeholders.
- Influence internal and external partners to innovate and drive our product forward.
- Encourage and support the adoption of new processes and tools, ensuring smooth transitions and successful outcomes.
Program Participation:
- Actively participate in the BHR Admin Accelerator Program, contributing to its success and evolution.
- Capture and document key learnings, customer feedback, and insights to inform future program phases.
- Collaborate with the Director and other team members to refine service offerings and improve customer experiences.
HR Expertise and Guidance:
- Work with customers to develop strategies to ensure and maintain compliance.
- Assist customers with tasks such as onboarding, performance management, benefits administration, compensation planning, and total rewards leveraging BambooHR features to enhance customer operations.
- Ensure compliance with industry standards and legal guidelines, offering insights without providing direct policy advice.
Communication and Reporting:
- Maintain detailed records of customer interactions, including notes, data, and feedback.
- Prepare and deliver regular updates to the Director, highlighting key achievements and areas for improvement.
- Demonstrate clarity and confidence in written and verbal communication, as well as in presentations.
Impact and Value:
- Tie efforts to impact and value, clearly articulating the benefits and outcomes of services provided.
- Use strong persuasion and negotiation skills to influence positive decisions and actions.
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 3+ years of experience in HR consulting, customer success, or a related field.
- Strong understanding of HR processes and best practices, particularly in the context of SaaS products like BambooHR.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse customers.
- Problem-solving mindset with the ability to work independently and manage multiple priorities.
- Customer-focused approach
- Strong analytical and organizational skills
- Flexibility and adaptability
- Ability to work collaboratively in a team environment
- Proficiency in using HR software and tools
- Strong persuasion and negotiation skills
- AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We’re actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we’re looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI’s potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR’simpact on setting people free to do great work. Join us in reimagining the future of HR!
If you are a strategic thinker with a passion for customer success and a desire to lead a team to new heights, we would love to hear from you. Apply today to join the BambooHR family!
What You’ll Love About Us:
- A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
- Check out all our benefits that benefit you
About Us
At BambooHR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.
What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer–M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
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