Job description
Position Overview
Dusty Robotics is an autonomous robotics company with a successfully launched product in the construction market. Its flagship product the FieldPrinter™ is an industry transformative product that automates the layout process for construction projects. The 60+ person team supports a fleet of robots that is deployed on construction sites across North America to increase the quality and predictability of building projects.
Dusty has raised over $69M from top-tier venture capital firms including Scale Venture Partners, Baseline Ventures, Canaan, NextGen Venture Partners, and Root Ventures. Our customers include some of the largest names in the construction industry, including DPR, JE Dunn, and Skanska.
What You’ll Do:
Do you want to travel and enable clients in the construction industry in their adoption of innovative technology? An exciting opportunity awaits you as part of a dynamic customer success team as it continues to take shape within a fast-growing construction robotics company delivering a groundbreaking product that revolutionizes the construction process.
In this role, you will become a trainer and coach for a set of innovative construction companies to support and grow the utilization of our FieldPrinter layout automation solution. You will be traveling approximately 60-80% of the time and fully customer-facing, ensuring our clients/partners receive the full value that the utilization of our FieldPrinter automation solution provides. Your mission is to train, identify barriers to full utilization, and remove those roadblocks from our clients’ workflows. You will be present on job sites across the United States in support of our customers while they onboard with the FieldPrinter. Your efforts will accelerate customer onboarding and smooth use of the system, and enable expansion on construction projects across the US and around the world. Your success will depend on your understanding of our customers and their needs, fluency with our products and how they can be used to build value for our customers, top-notch relationship-building skills, and a drive to support and train our customers to make them ultimately successful.
As an Implementation Manager, you will be working directly with our customers to ensure the successful deployment of our technology. You will train clients in how to operate our products and identify ways for them to increase utilization. You will maintain and grow onsite relationships, train on proper equipment use, gather feedback about the product and training experience, proactively resolve problems, and support new ways to increase adoption. You will visit clients on their job sites to assist them on-site. You will advocate for your customers inside of Dusty and share insights. By helping us enable our end users, you will have the unique opportunity to jumpstart innovation, improve productivity, and increase efficiency across one of the largest sectors in the global economy: construction.
Reporting directly to our Director of Professional Services, this role is focused on onboarding and implementation and will be central to fostering excellence within our Customer Team Organization’s objectives.
Responsibilities:
- Supervise the projects where customers deploy our solution.
- Actively lead layout activities at job sites, including training, support, troubleshooting, and optimizing usage.
- Creatively figure out ways to make our customers more successful and increase their utilization, retention, and expansion
- Conduct regular check-ins with clients on assigned projects
- Train clients on the use of our FieldPrinter system, including robot operation
- Grow our revenue base by finding opportunities to increase the size of each account
Qualifications:
- Construction industry experience
- Comfortable spending extensive time on construction sites, training customers
- 2+ years of experience focused on customer-facing roles
- Excellent Communication, written and verbal
- Strong Project Management skills are a bonus
- Dedicated and proactive nature
- Proficiency with computers and various software applications
- Ability to travel up to approximately 80% of the time
- Driver’s license and a personal vehicle willing to be used for transporting Dusty FieldPrinters
- This position requires the individual to wear and work in personal protective equipment (PPE) and be able to lift and carry a minimum of 65lbs.
Location:
- This position is remote, allowing you to work from home, and will require travel. It is preferable that you reside near a major airport in the Central or Central/Eastern USA, with cities such as Boston, Philadelphia, and New Jersey being prime examples.
Why You Should Join:
In joining our team, you’ll become an important part of a small and fast-growing company. We are daring to accomplish something big, do you want to be a critical part of Dusty’s success? We are deeply committed to our mission, and we believe in removing roadblocks that distract us from reaching our goals.
To that end, we offer an unlimited vacation policy, a 401k with employer match, reasonable work hours, and flexible schedules. We know that our best work happens when we feel well-rested and capable of focusing all of our energy on making Dusty successful!
Strong, effective teams are composed of people with a diverse set of backgrounds and experiences who bring a variety of perspectives to their work. We actively encourage applications from a diverse pool, including those from historically under-represented groups such as women, people of color, people who identify LGBTQ, people with disabilities, and immigrants.
Our Code of Conduct:
Dusty Robotics exists to serve a wide variety of customers from all walks of life. We believe that our mission is best served in an environment that is friendly, safe, accepting, and free of intimidation or harassment. We do not tolerate abusive behavior.
*We are not accepting unsolicited resumes from third-party recruiters or agencies
