Job description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
AIOps at ServiceNow
At the forefront of IT Operations Management (ITOM), ServiceNow leverages the power of Artificial Intelligence for IT Operations (AIOps) to revolutionize how businesses monitor and maintain IT infrastructure. Our AIOps solutions empower organizations to proactively detect, prevent, and resolve IT issues before they impact services, reducing downtime and ensuring optimal performance. By combining predictive analytics, anomaly detection, and automated remediation, our platform drives operational efficiency and accelerates digital transformation. Be part of our mission to redefine IT Operations with cutting-edge AI technologies.
Job Description
What you get to do in this role:
- Communicate product priorities and build consensus.
- Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.
- Collaborate with multiple teams to build product features through development and bring high-quality products to life.
- Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction.
- Translate complex technical challenges into simple, actionable product requirements and solutions.
- Develop multi-modal communication strategies tailored to the needs of diverse audiences.
- Showcase product value and capabilities through compelling demos.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 2+ years of software product management experience.
- Strong prioritization skills and the discipline to focus on high-impact activities.
- Proven experience in defining and capturing product requirements and transforming them into a strategic product roadmap.
- Deep curiosity about customer needs, along with building customer relationships and delivering customer-centric solutions.
- Familiarity with AIOps concepts, such as anomaly detection, predictive analytics, event correlation, and IT automation – A major plus.
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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