Job description
Holds. Limits. Locks. Closures. The judicious use of these tools are designed to protect good customers. But if wielded maladroitly, good customers get entangled in unnecessary friction, burden our operations teams, and may become detractors and churn. At Mercury, we believe banking* should be empowering and seamless, not difficult, confusing, or stressful.
As the Senior Product Manager for Account Fraud and Risk Enablement, you’ll build products that enable Mercury to master these tools and deftly balance customer experience with fraud prevention. You’ll develop a deep understanding of our customers and our money movement products to build systems that protect our customers and Mercury from fraud. You’ll work cross-functionally to build 0-1 products for both end users and internal risk teams that enable Mercury to provide a seamless and safe banking experience.
We are looking for someone that can lead us in redefining how risk friction is used, measured, and optimized to unlock the seamless, magical banking experience we believe is possible.
*Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.
What You’ll Do:
- Design and implement the strategic vision for Mercury’s risk enablement - including hold management, limit structures, step-up verification, and related friction points
- Create user journeys that apply appropriate friction based on risk signals while minimizing disruption to legitimate customer activity
- Develop self-service resolution paths that empower customers to navigate risk-related obstacles with minimal manual intervention
- Build the operational tools that enable our risk and support teams to efficiently manage exceptions and high-touch cases
- Partner with data science to develop and deploy risk models that continuously improve through feedback loops
- Partner with the product teams building the platform for the future of risk management at Mercury
- Establish and track metrics that measure both risk effectiveness and customer experience impact
- Support the development of API strategies that allow Mercury’s risk capabilities to scale across our expanding product suite
What You Bring:
- 7+ years of product management experience, ideally with experience in financial risk systems or anti-fraud infrastructure
- Deep understanding of how friction points affect customer experience and customer retention metrics
- Experience working with automated decisioning systems using multiple data inputs and complex rule engines
- Proficiency in understanding risk data and identifying patterns that can be operationalized into product improvements
- Strong track record of cross-functional leadership, particularly in navigating tradeoffs between risk, compliance, and customer experience priorities
- Exceptional communication skills that allow you to translate complex risk concepts into actionable product strategies
- Comfort with ambiguity and ability to make balanced decisions with imperfect information
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
- US employees (any location): $200,700 - $250,900
- Canadian employees (any location): CAD 189,700 - 237,100
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.
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