Job description
About Quad Lock 🚴♂️
Quad Lock is one of Australia’s fastest growing companies and a certified Great Place to Work. Based in Melbourne, Quad Lock revolutionised the smartphone mounting game with our patented case-based mounting system. Originally launched in 2011, the Quad Lock range now includes mounts for Cycling, Motorcycling, Driving, Running, Marine and a range of Lifestyle options. To date, millions of Quad Lock products have been shipped to over 100 countries and sales continue to grow worldwide at a rapid pace.
About our People 👥
At Quad Lock not only do we work hard and love what we do, we are also a great bunch of people with a diverse range of interests. We have keen cyclists and motorbike riders, runners and car enthusiasts (of course). But did you know we also have movie buffs, musicians, and entrepreneurs, but most importantly we’re all super proud to be part of the Quad Lock team.
About the Role 🤔
We’re on the lookout for our next Inside Sales Representative who will play a pivotal role in driving sales and providing outstanding support to Quad Lock’s B2B customers who are not directly account-managed. This role is responsible for handling inbound B2B enquiries, providing pre and post-sales customer support to retail customers, and assisting with order support as required.
In this role, you’ll work closely with our internal sales team and external field sales representatives, including independent reps and distributor-affiliated reps, to ensure seamless customer experiences and contribute to the growth of our independent retail network. Additionally, this role will provide support for Commercial and Fleet customer orders and enquiries, ensuring a smooth purchasing experience and assisting with account management where necessary.
We’re looking for a motivated and customer-focused professional who thrives in a fast-paced sales environment and is eager to develop their skills within a dynamic and growing global brand. This role will report to our Sales Director (Americas) and is remotely based in the US, requiring candidates to have full working rights within the United States.
What You’ll Do 🤝
Customer Support & Sales Growth
Manage inbound B2B enquiries from retail partners, resellers, distributors, and Commercial/Fleet customers.
Provide email and phone support to Quad Lock’s B2B customers across North America.
Deliver pre-sales support including product selection, ranging advice, and order guidance.
Support with post-sales queries related to invoicing, warranty claims, returns, and general customer service issues.
Review and approve new reseller applications and onboard new B2B partners to ensure long-term success.
Support external field sales representatives (independent and distributor-affiliated reps) by providing customer insights, order assistance, and sales tools to enhance customer engagement.
B2B Portal & Order Management
Leverage the Quad Lock B2B Portal to efficiently reach and support customers at scale.
Guide customers on how to navigate and maximize the use of the B2B Portal for seamless ordering and account management.
Assist in processing orders as required, ensuring accuracy and a smooth customer experience.
Provide order support for Commercial and Fleet customers, assisting with bulk purchases and special account management needs.
Ensure all customer information is accurately recorded and maintained within NetSuite, Shopify, and Monday.com.
Sales Development & Collaboration
Identify opportunities to grow sales across independent retailers and Commercial/Fleet customers by driving initiatives to expand product penetration.
Work closely with internal sales, product, and marketing teams to enhance customer engagement and sales outcomes.
Provide insights and feedback to support ongoing product development and customer experience improvements.
What You’ll Bring 🎯
- Prior experience in a Customer Support, Sales Representative, or Inside Sales role, preferably within retail, distribution, or B2B sales.
- Strong customer service and relationship management skills with the ability to build rapport quickly.
- Excellent verbal and written communication skills to interact with a diverse customer base.
- High attention to detail with the ability to manage multiple tasks and prioritise effectively.
- A proactive and solution-oriented mindset with strong problem-solving capabilities.
- Strong time management and organisational skills, ensuring efficient follow-up and customer engagement.
- Proven ability to work effectively in a remote environment while staying connected and engaged with a global team.
- Willingness to work beyond standard business hours (e.g. to engage with Australian Head Office) and travel as required to drive success in the North American market.
Bonus Points 👀
- Experience working in an omnichannel sales environment, including online and in-store retail operations.
- Familiarity with CRM systems, order management software, and sales support tools, including Microsoft Office/Google Workspace, NetSuite, Shopify, and Monday.com.
- Previous experience in industries such as Motorcycle, Cycling, Outdoor, Action Sports, or Automotive .
- Understanding of Quad Lock products, categories, and applications (or ability to learn quickly).
$55,000 - $70,000 a year
(Exact compensation may vary based on skills, experience, and location)
What it’s like to work at Quad Lock:
At Quad Lock our customers mean the world to us but so does our team, by joining us you’ll be able to take advantage of the amazing perks we have on offer:
🌏 Flexible ways of working to support our hybrid or remote working environment
🏃♀️ Health & Wellbeing allowance to invest in your wellbeing
📱 Technology allowance to stay connected
❤️🩹 Healthcare contributions to support your wellbeing
💸 401K contributions to support your future
🧠 Dedicated learning & development allowance for continuous growth
🫶 Volunteer Leave to support causes you’re passionate about
You’ll join a highly cohesive vibrant and collaborative culture in a business where you can continue to build your skill set. This is a chance to grow and develop your career whilst working in an environment with like-minded colleagues that love what they do, encourage and promote innovation and bring a contagious energy to work every day!
Join the Team:
Quad Lock is an equal opportunity employer, committed to supporting a diverse and inclusive work environment. If you’re looking to grow your career with us, we’d love to hear from you! Don’t be afraid to stand out, back your achievements and show us what makes you the best candidate for the role. Even if you don’t meet every single requirement, we encourage you to apply!
To apply, select the ‘Apply Now’ button below and tell us a bit about yourself, your experience and what interests you in the role.
