Job description
About Upshop
At Upshop, we’re revolutionizing food retail operations with our unified Foodservice Operating System (OS). Our platform empowers food retailers to drive operational excellence, reduce shrink, and increase margins across deli, prepared foods, grab & go… the massive opportunity within Convenience Stores.
The Opportunity
The convenience store industry is at an inflection point. As foot traffic trends downward, operators need smarter ways to maintain profitability and expand margin contribution. Upshop’s Foodservice OS is tailor-made to meet these challenges—bringing visibility, consistency, and data-driven decision-making to foodservice operations.
We’re looking for a high-energy Inside Sales Representative who thrives on identifying opportunities, moving quickly, and helping shape the next growth wave at Upshop. You will be a foundational member of our go-to-market push into the Convenience segment.
Key Responsibilities
Pipeline Development & Prospecting
Identify and target key convenience store operators that stand to benefit from foodservice modernization.
Build and manage a healthy top-of-funnel pipeline through cold outreach, email campaigns, inbound follow-up, LinkedIn networking, and event leads.
Own lead qualification and nurture efforts—turning marketing interest into active sales opportunities.
Sales Execution & Motion Optimization
Partner with Product Marketing and Solutions leaders to refine messaging and discovery processes tailored to the needs of convenience stores.
Drive sales motions that accelerate deal progression—from first touch through demo, proposal, and close.
Iterate on the playbook and outbound strategies to boost engagement and conversion rates.
Collaboration & Customer Experience
Work closely with the Solutions Consulting team to coordinate personalized, configured demos that show immediate value.
Provide clear, contextual handoffs to professional services and implementation resources when applicable.
Ensure a high-quality customer journey from lead to close, with attention to speed, responsiveness, and relevance.
What Success Looks Like
A repeatable pipeline generation motion is built and scaled for the convenience vertical.
Early adopters among top-tier convenience operators are identified, qualified, and moved toward successful implementation.
Sales plays are informed by data, optimized over time, and tightly aligned with product capabilities and roadmap.
You become a trusted voice in the business and help shape Upshop’s go-to-market approach for this new vertical.
What We’re Looking For
3+ years in SaaS inside sales, preferably with exposure to foodservice, supply chain, or operations technology.
Proven success in cold prospecting, lead nurturing, and pipeline development.
Excellent communication, organization, and objection-handling skills.
Experience working in a fast-paced, startup-like environment with adaptability and self-direction.
Passion for customer success and a strong belief in the value of operational innovation.
Why Join Us
Be part of a purpose-driven company that’s defining the future of food retail operations.
Help build and own a high-potential vertical within a fast-growing business.
Enjoy a supportive team, career development opportunities, and competitive compensation.
Play a direct role in Upshop’s continued expansion and impact in the foodservice landscape.
