Job description
Black Swan Data is a leading provider of data, software, and consulting services for the consumer goods industry. Our technology uses AI and social data to power the insight and innovation capabilities of CPG brands like PepsiCo and General Mills as well as Aviation and Financial Services brands.
We are a values-driven company that is committed to our employee’s wellbeing and growth. We believe that our people are our greatest asset, and we want to create an environment where they can thrive.
Job Summary
You will play a key role in our Financial Services vertical, alongside the Sales Director and Insight Director. You will be responsible for delivering key insights based projects for a major Financial Services Client based in the USA, answering client briefs on consumer needs and behaviours. You will be supported by consultants and associates based in the Cape Town Insights Hub. The projects will involve bothquantitative and qualitative research analysis usingour social datasets to analyse data, identify trends,understand consumers’interests,and presentthefindings.
You will ensure the team deliver high-quality insights and analytics and will lead engaging presentations to Clients within agreed deadlines.
Expect to engage inacreative research process where analytical rigor is just as important as curiosity about the world.You will be part of an engaging, fast-paced environment, working with a dynamic and social team.
Key Accountabilities:
Scope & lead multiple projects simultaneously, from the client briefing, research design and proposal development through to delivery of inspiring presentations that move the client to action.
Be flexible to join Client call on USA Pacific Time zone as necessary.
Adapt and refine the established Black Swan consulting services to the Financial Service market needs.
Lead the team and provide feedback and guidance on deliverables.
Conducting both data-led and qualitative analysis.
Ability to work with and interpret large volumes of Excel data.
Succinct reporting of analysis,identifyingcompellinginsights thatanswer key business questions.
Actively participating in client and internal meetings, debriefs and presentations.
Take an active role in sharing key learnings and best practice both informally and in team sharing sessions.
Have a ‘finger on the pulse’ of the team and escalate to the appropriate stakeholder in a timely fashion any obstacles to project quality/timing delivery, outlining potential resolutions and support needed.
Partner with the Project Team & Insight Directors in scheduling & tracking project workload & progress by team member.
Contribute to culture, creating an environment where everyone feelsincluded,engaged, able and committed to deliver their full potential.
Your Candidate Profile:
Relevant Degree or post graduate qualification.
4+ year’s relevantworkexperience in an research/strategy agency including qualitative and quantitative analysis, largely focused on Financial Services (consumer banking) clients.
Interest inproduct innovation and new technologies.
Interest inunderstandingconsumerattitudes &behaviour,and wider cultural trends.
An interest in new emerging research techniques and the potentialof data and technology.
Feel comfortable andconfident working witha range of stakeholders, including clients.
Confident and engaging presentation style.
Skilled at using PowerPoint to present in a professional and visually compelling way.
Excellent excel skills to analyse and manipulate large data sets.
Exceptional communication skills; the ability to understand & articulate a problem and solution, both in verbal and written forms, and influence others.
Strategic agility – capability to reframe a question or brief, or set of insights, to ensure the pivotal business and research question is understood and addressed.
Nice to have/ desirable
- Partner with Black Swan’s Lead Analyst in London, in terms of identifying opportunities for greater speed to delivery (identifying and resolving process ‘pain points’ via automation etc), and in testing & deploying new analytic capabilities that drive incremental insight.
What makes a Swan?
We want people fanatical about creating innovative solutions inspired by data. We know Black Swan’s DNA is different, it’s what helps us find new perspectives on our clients’ problems. Working in a fast paced, energized environment, our bar is set high, and an ability to build long lasting partnerships both internally and externally is vital.
We have made a difference at our core and that is embedded in our values.
- We believe in long-term partnerships through transparency and honesty.
- We believe in leaving the world in a better place than we found it.
- We believe anyone can achieve great things. We do not put people in boxes.
- We listen more than we talk.
- We think 10% crazy is just about right!
- Most importantly, and because you spend 60% of your waking time at work, we believe you should enjoy it.
What We Offer?
Hybrid Working – 2 days in the office per week (Thursday being our whole company connection day in the office). Some roles will also be eligible to apply for 100% remote working.
Career Development- At Black Swan, we prioritise your development. We break new ground daily - and that provides every Swan with the opportunity to build career-defining skills and experience.
Working environment- Because you spend 60% of your time at work, we try to make it enjoyable! You will benefit from our global benefits: staff referral scheme, wellness day, development day, flexible working, internal and online training initiatives, volunteering opportunities at whiteswan.org.uk, birthday half day, social events, and a flexible leave policy.
Exciting Clients and Projects - We work with some of the world’s most pioneering CPG brands, and operate at the cutting-edge of our industry, solving our clients’ problems with technology.
Talented Teams - We employ the best talent in the market – as a Swan you will be exposed to highly skilled and multi-disciplined teams across 3 continents.
