Job description
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least September 12, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.
Role Description
Our Head of Installation and In-Home Repair Services, Strategic Programs, will provide technical expertise and senior leadership to manage all aspects of installation and repair services, including the last mile, in-home experience, and equipment. In this role, you will own the strategic roadmap and change management for the Installation Services and In-Home Repair at GFiber. As a member of the Central Field Technical Operations team, you will lead, guide, and direct the strategies to create a best in class installation and repair experience.
In this critical role, we’ll count on you as our foremost subject matter expert in Installation Services and In-Home Repair at GFiber and will organize and manage the delivery of process and systems driven projects across a wide spectrum of cross-functional partners including the Field, Customer Service, Network Operations, Workforce Management, and Sales teams. Using a viewpoint of constant improvement and a growth mindset, you will look for opportunities to optimize our processes from an end to end perspective.
In this role, you’ll:
Own the development and implementation of a comprehensive programmatic roadmap for Installation and In-Home Repair Services teams.
Lead the modernization, automation, continual improvement opportunities to heighten operational effectiveness, agility, and install efficiency.
Oversee enterprise wide installation services and in-home repair projects ranging from technical systems, operational efficiencies, and financial strategies.
Lead change management for Installation Services and In Home Repair - playing in control while driving change into the business in a way that achieves best in class customer experience.
Partner at the executive level (including C Suite) with market teams, external partners, and cross functional teams.
At a minimum we’d like you to have:
Bachelor’s degree or equivalent practical experience.
10 years of experience in field operations in the telecom or cable industries.
5 years of experience in Installation Services including operations and central team roles.
5 years of experience in Program Management directly leading projects.
Experience with field service platforms and strategy in Installation Services.
Experience with modern customer promise equipment (CPE/In Home) solutions, Last Mile fulfillment, and Locates management as the plant owner.
It’s preferred if you have:
BA or BS degree in Engineering, Computer science, Telecommunications, Economics, or Finance.
10 years of experience, including 7 years of experience with installation services and 3 years of experience with fiber network operations with outside plant (OSP) and inside plant (ISP) fiber infrastructure.
Experience as a technician or direct supervisors of technicians.
Workforce management experience including dispatch and/or operations center focus.
Experience designing, building, or operating high-availability dark fiber or optical transport networks.
Willingness to travel up to 30% of the time.
The US base salary range for this full-time position is between $221,000 - $304,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google’s Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC’s “Know your rights: workplace discrimination is illegal” (PDF).
It’s important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing ouraccommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
