Job description
About Us:
Monarch is a powerful, all-in-one personal finance platform designed to help make the complexity of finances feel simple again. Since launching in 2021, we’ve become the top-recommended personal finance app by users and experts. Our goal? To take the stress out of finances so our members can focus on what truly matters.
We are a team of do-ers led by experienced entrepreneurs who are passionate about helping our members reach their financial goals. We are hyper focused on building a product people love and continuing to evolve based on user feedback.
As a fully remote company (even before COVID!), we welcome applicants from almost anywhere. Our team collaborates synchronously mostly from 9 AM – 2 PM PT and embraces asynchronous work to stay connected across time zones.
Join us on our mission to transform lives by simplifying money, together.
The Role:
Monarch is seeking an IT Manager to join our Operations team during a period of hyper-growth. Reporting directly to the Head of Operations, you will be the driving force behind our IT support experience — scaling the systems, processes, and tools that keep our team productive, secure, and supported. This is a high-impact role for someone who thrives on solving problems, serving internal teams, and building IT operations for a modern, fast-paced startup.
What You’ll Do:
Own the end-to-end internal IT support function — including device setup, account provisioning, day-to-day troubleshooting, and employee enablement.
Implement and scale internal support tools (e.g., Linear Ask, ServiceNow, or comparable platforms) to streamline IT requests, automate workflows, and track support metrics.
Collaborate closely with Platform Engineering and Security to manage systems like MDM, SSO, HRIS, and SaaS applications — with a strong focus on access control, onboarding, and secure automation.
Build and maintain clear, user-friendly documentation and internal help resources to support a self-service culture.
Champion a helpful, responsive, and solutions-oriented IT experience for everyone at Monarch — with an emphasis on empathy, speed, and ownership.
What You’ll Bring:
5+ years of hands-on IT support or IT operations experience in a fast-paced or high-growth startup environment.
Proven experience administering Okta and Google Workspace (user lifecycle, SSO integrations, security policies, group management).
Strong working knowledge of device management tools like Kandji, Jamf, or Mosyle, and collaboration platforms like Slack and Zoom.
Experience implementing and maintaining IT support tools (e.g., ServiceNow, Jira Service Management, Zendesk).
Ability to build lightweight automations and improve support efficiency (using scripts, Zapier, or SaaS-native features).
Excellent communication skills, high EQ, and a service-oriented mindset — you’re energized by helping others.
Process-driven, self-motivated, and excited to build structure where none exists.
Nice to Have’s:
Experience supporting hybrid or remote-first teams across multiple geographies.
Familiarity with IT automation or scripting tools (e.g., Jamf scripts, Zapier, or low-code solutions).
Exposure to compliance environments like SOC 2 or ISO 27001.
Interest or experience in leveraging AI tools (e.g., AI copilots, chatbots, or smart ticket routing) to improve internal IT support and automate repetitive tasks.
Typical Process (May vary depending on role):
Recruiter Video Call
Hiring Manager Video Call
Stakeholder Interview
Take Home Assignment
Final Round
Reference Checks
Offer!
Benefits :
Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive. Whether that’s out of your home, a co-working space, or elsewhere.
Competitive cash and equity compensation in a hyper growth, early stage company 🚀.
Stipend to set-up your ideal working environment.
Competitive Benefit Plans for employees based on your location (e.g. in the US we offer: Medical, dental and vision benefits and the ability to contribute to a 401k plan).
Unlimited PTO.
3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
