Job description
- Are you experienced in delivering exceptional customer service and support in a contact center, office or helpdesk environment? 🎯
- Are you fluent in Italian? 🔊
- Do you want to join a company with a modern environment and opportunities for career development? 📈
ManpowerGroup Greece, is seeking to recruit aItalian-Speaking Customer Service Rep , on behalf of its client, a global Healthcare Technology leader.
📌 Location: Ampelokipoi, Athens
📍 Working Model: Hybrid Model (Fully remote after training period)
Monday-Friday, 10.00-18.00
🎯Contract: Permanent
What you will do:
Drive retention of new patients during their onboarding on insulin pump and/or continuous glucose monitoring through dynamic outbound calls at various points of therapy related to product education, patient assessments and additional factors.
More specifically:
- Deliver safe and reliable customer service and technical support for Diabetes customers in Italy
- Effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements
- Build positive relationships with patients, assisting with goal setting, realizing goals, identifying, and overcoming concerns during therapy
- Ensure support and solutions provided are aligned with Department and Standard Operating Procedures
- Demonstrate empathy, patience and resilience while safely assisting customers
- Accurately and consistently document customer interactions in PCRM system
What we are looking for:
- Bachelor’s degree
- At least 1 year of customer service experience in a contact center, office or helpdesk environment
- Fluent in Greek and English
- Fluency in Italian will be highly appreciated
- Ability to build relationships with patients that creates trust and engagement
- Effective multi-tasking
Compensation package and Benefits:
✔️ Competitive compensation package
🥗Ticket Restaurant
🩺 Private Health Insurance
📖 Continuous training in an innovative multinational working environment
👥 Recruitment Process:
If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
#Empoweringtalent#WebelieveinTalent#ManpowerGroupGreece
