Job description
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What will I be doing?
- Manage user access, roles, and permissions
- Create and maintain projects, workflows, schemes, and custom fields
- Configure issue types, screens, and layouts based on requirements
- Respond to JIRA configuration requests via JIRA Service Management
- Provide timely communication and solutions
- Troubleshoot user issues, escalating complex problems as needed
- Set up or modify workflows to meet project needs
- Implement best practices for governance, permissions and security
- Oversee integrations and add-ons (e.g., Tempo, ScriptRunner, Confluence)
- Create and maintain reports, filters, and dashboards
- Help teams extract insights and metrics
- Ensure data integrity and consistent reportingUpdate documentation on configuration, processes, and best practices
- Provide basic training and quick-tip sessions for users
- Propose enhancements to optimize JIRA usage
- Stay current on new features and integrate them into workflows
- Collaborate to streamline processes and automate repetitive tasks
What skills do I need?
- Advance knowledge of JIRA Cloud administration (project creation, workflow editing, user management)
- Familiarity with JIRA Service Management for handling service requests and tickets
- Ability to troubleshoot common and advanced JIRA issues
- Clear written and verbal communication skills to interact with both technical and non-technical users
- Detail-oriented mindset for maintaining data integrity and documentation
- Experience with automation (e.g., JIRA Automation, scripting add-ons)
- Understanding of Agile methodologies (Scrum/Kanban)
- Prior experience in a helpdesk environment.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
