Summary
This position involves supporting customers in building, deploying, operating, and optimizing complex enterprise environments using Microsoft Identity Manager (MIM) and Active Directory Services. The employee is expected to provide best practices, communicate strategies with executives, lead architectural design sessions, and reduce incidents. Required experience includes a strong understanding of MIM features, troubleshooting, performance, and Windows Server environment.
Requirements
- Advanced understanding of organizational units and directory structure, common object types (user, group, contact, etc.), commonly used attributes, permissions and inheritance Microsoft Identity Manager 2016 Sync
- Fluency with common management agent types (ADDS, SQL, MIMMA), synchronization (CS <-> MV <-> CS), attribute flow precedence and AADConnect Microsoft Identity manager 2016 Service/Portal
- Understanding of traditional (policy driven) and scoping filter based inbound/outbound synchronization rules, criteria-based sets, workflows, specifically action workflows
- Well versed in set transition and request based management policy rules and MIM self-service password reset (SSPR)
- Solid understanding of search requests and how MIM processes requests and scaling
- Understanding of IIS, SQL (instances, basic permissions, aliases, etc.), PowerShell scripting
- Fundamentals for Windows Server environment (event logs, running processes, etc.)
Responsibilities
- Supporting customers with building, deploying, operating, and optimizing complex enterprise environments
- Provide best practice guidance on setting up and maintaining a solid MIM environment
- Communicating strategies, tactics, remediation etc. with C-Suite executives and stakeholders
- Develop and implement support strategies to reduce incidents, increase availability, or accelerate deployments
- Lead critical situations including documented action plans and updates for stakeholders
- Initiate and participate in triage and post-incident meetings to resolve customer problems
- Conceptualize, lead and drive Architectural Design Sessions (ADS), Proof on Concepts (POC) and establish best practices on Deployment Planning Sessions (DPS)
- Primary work includes: Standard Product Work Shops - Training, In-Depth Product Reviews - White Board (Chalk Talk) Sessions, Health Checks / Assessments, Post Operational Review of Product Implementations, Product Upgrade / Migration Assessments, Systems Performance Reviews, Act as the primary onsite technical contact
