Job description
Schedule: Monday – Friday (06:00 AM - 03:00 PM PHT)
What are we looking for?
Skills Required:
- At least 1-3 years experience in NDIS Admin
- Experience in Customer Service
- Bookkeeping proficiency is an advantage
- Excellent organisational and time management skills
Nice to Have:
- High attention to detail and accuracy
- Good communication skills
- Record keeping skills
What will you do?
Administrative Support
- Manage and maintain participant files and documentation (digital and paper-based).
- Assist in the preparation and processing of service agreements and onboarding paperwork.
- Support scheduling, rostering, and calendar management for internal teams.
- Coordinate internal communications and documentation flow.
- Email maintenance, following up on communications and correspondence.
Data Entry & Systems
- Accurately enter and update participant data in NDIS systems (e.g., PRODA, MyPlace, PACE, CRM tools).
- Track and monitor plan budgets, service delivery hours, and support logs.
- Assist with invoicing, claims submissions, and reconciliations under NDIS funding rules.
Compliance & Record-Keeping
- Ensure all records and reports meet NDIS Quality and Safeguards Commission requirements.
- Assist with audits, risk registers, and incident reporting processes.
- Maintain confidentiality and privacy of all participant information in line with policy.
Customer Service & Support
- Respond to enquiries from participants, carers, and providers with professionalism and empathy.
- Provide administrative support to frontline staff (support coordinators, plan managers, etc.).
- Help resolve minor issues or escalate concerns to appropriate team members.
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is a non-medical home care provider based in Concord, California. They offer personalized care plans and 24⁄7 services for individuals with disabilities, injuries, mobility issues, or illnesses. Their mission is to deliver exceptional care focused on client wellness, guided by core values of comfort, affection, respect, integrity, nurture, and generosity.
#ConnectOSCareers #JoinConnectOS #ConnectOSNonTech
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
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