Job description
Onboarding Consultant III - Enterprise
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready \* to make a change?
As an Enterprise Onboarding Consultant, you are the owner of the implementation experience for our largest and most complex customers and brands with 500+ locations. You will partner with Enterprise customers within hotels and restaurants for years, bringing on new brands and locations onto Toast in the future. The needs of an Enterprise customer are dynamic, which means the way that we work together should be too. The competitive advantage of having an Enterprise Onboarding Consultant is a trusted partner with deep industry knowledge, strong project management skills and vested interest in the success of the customer as an extension of the brand themselves.
About this roll *:
- Leverage your Toast product knowledge and project management skills to partner with restaurant and/or hotel owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timelines
- Partner with cross-functional teams (Sales, Customer Success, Hardware Ops, Integration) to ensure alignment and timely execution.
- Manage several onboarding engagements simultaneously, including large books of onboarding business with 500+ locations
- Create best practices for managing daily hotel and/or restaurant operations by enabling owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships.
- Ensure the transition goes smoothly and that you are available for remote Go-Live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.
- Maintain accurate project documentation and monitor brand health to track progress.
- Build trust with customers and internal teams by demonstrating executive presence and clear communication.
- Advocate for customer needs internally, driving timely issue resolution and continuous improvement.
- Identify and mitigate risks to project milestones and SLAs.
- Apply strategic thinking to identify and implement enhancements across the customer journey.
Do you have the right ingredients* ?
- 5 + years of experience in a role responsible for customer satisfaction and business operations, for instance, a Restaurant GM or Director of Operations
- 3+ years experience in a project management or implementation role working with cross-functional teams and managing multiple priorities
- Excellent communication, organizational, and influencing skills
- Proficiency in presentation software and ability to develop effective presentations in a timely manner
- Proven success operating independently, working under pressure, and navigating competing priorities in a constantly changing environment
Special Sauce* (Non-essential Skills/Nice to Haves)
- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
- Experience with Salesforce CRM
- Experience working in the tech industry or for a SAAS company
- Training, teaching, or development experience
- PMP Certification
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.
Pay Rate
$90,000—$90,000 USD
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
