Summary
The job is for a Techno-Functional Senior Consultant who will work on a client's Oracle Utilities solution, specifically Oracle Customer Cloud Service (CCS), Oracle Customer Care and Billing (CC&B), and Oracle Meter Data Management. The role involves collaborating with the team to support the client, designing and developing enhancements, liaising between IT and business teams, providing guidance, and supporting troubleshooting.
Requirements
- 5+ years overall relevant experience implementing and/or supporting Oracle Utilities Solutions CC&B/CCS, including consulting or services
- Utility industry experience
- Strong product knowledge of Oracle Utilities CC&B/CCS, including design, development, configuration, and enhancements
- Computer programming experience with Java and JavaScript
- Deep understanding of the Meter-to-Cash flow/Billing
- Strong knowledge of SQL
Responsibilities
- Serve as a Techno-Functional Senior Consultant for the Client’s Oracle Utilities solution
- Collaborate with the Red Clay Lead and Project Manager to support client in identifying, quantifying, and prioritizing enhancements for backlog refinement
- Adopt client’s agile SDLC for Oracle Utilities enhancements
- Design, develop, test, and deliver prioritized enhancements
- Support client in the definition and execution of test scenarios and test cases
- Liaise between client IT and business teams to gather and validate requirements and proposed solutions
- Provide guidance, direction, and knowledge transfer (KT) to client IT resources to enable internal development of enhancements
- Advise client on technical best practices and product features
- Support troubleshooting, debugging, and defect resolution for enhancements
- Support evolution of Red Clay’s delivery methodology and capabilities through feedback from current and previous projects
