Job description
Location: Malaysia (Fully Remote)
Languages: Cantonese, Mandarin & English (Fluent)
Shift Hours: 10:00 PM – 7:00 AM MYT, Monday to Sunday, including Public Holidays
Join the World’s Leading Luxury Lifestyle Company
Are you passionate about creating unforgettable experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy helping people live better, more fulfilled lives?
As a Lifestyle Manager on our Overnight Team, you’ll work with high-net-worth members across APAC, using your creativity, resourcefulness, and cultural knowledge to deliver world-class service — whether that’s securing last-minute travel arrangements, sourcing sold-out concert tickets, or recommending the perfect birthday dinner spot in Hong Kong.
At Ten Group, no two days are ever the same. You’ll be part of a global network of service experts, powered by innovative technology and driven by human connection.
What You’ll Be Doing
- Serve as a trusted advisor for our premium members — delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs.
- Communicate confidently and professionally with members via phone, chat, and email.
- Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail.
- Proactively recommend services and experiences aligned with member preferences and past usage.
- Collaborate with internal teams to ensure seamless execution and follow-up on every request.
- Translate and localize member communications where needed (Mandarin/Cantonese).
- Maintain strong documentation in our internal CRM systems.
What We’re Looking For
Fluency in Cantonese, Mandarin & English (both spoken and written)
Strong customer service experience, ideally in luxury, hospitality, or concierge services
Excellent time management & multitasking skills — you’ll be handling multiple high-priority requests
Calm and professional demeanor, even under pressure
Independent, self-motivated, and accountable – especially in a remote, overnight setting
A passion for solving problems, helping others, and exceeding expectations
Familiarity with APAC markets, especially Greater China, is a plus
Experience supporting high-net-worth or VIP clients is highly valued
Working Hours
This is a full-time remote position based in Malaysia
Working hours: 10:00 PM to 7:00 AM (MYT), including weekends and public holidays
You must have the legal right to work in Malaysia
Fluency in Mandarin, Cantonese, and English (spoken and written).
Exceptional verbal and interpersonal skills, able to communicate calmly and professionally with both members and suppliers at all times.
Strong ability to work independently and deliver high-quality results with minimal supervision.
A genuine commitment to customer satisfaction, with a proactive attitude and willingness to go the extra mile to get the job done.
Excellent problem-solving skills, with the tact and diplomacy needed to handle complex situations effectively.
Outstanding time management and multi-tasking abilities to juggle multiple priorities simultaneously.
Strong attention to detail and a drive to meet deadlines and maintain high standards.
Enthusiasm for working in a complex, fast-paced, and dynamic environment.
Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality is a plus.
Additional Attributes:
- Adaptability to change and evolving environments.
- Ability to work independently while demonstrating accountability.
Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 10:00pm-7:00am local time, Monday to Sunday, including Public Holidays
Please note: This is a remote role in Malaysia, and we consider the candidates who has right to work in Malaysia.
Why You’ll Love Working Here
Global exposure: Work with colleagues and members from around the world
Remote flexibility: Enjoy work-from-home convenience while engaging with elite clients
Generous rewards:
- Monthly “Treats on Ten” (surprises on the 10th of every month!)
- 3 extra days of annual leave in your 3rd year
- 1 full month of paid sabbatical leave every 5 years
- Ten Loyalty Rewards Program — think of it as “extra spending money” for your next adventure
- Work-from-anywhere holiday program (use any of our 20+ global offices)
- A workplace that celebrates diversity, values your ideas, and invests in your development
Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.
