Job description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What’s the opportunity?
Intercom’s Legal team is seeking a dedicated Paralegal and Legal Ops Manager to support our growing Legal team. This role will support verticals across the Legal Team with a focus on project management, corporate governance, compliance and data privacy. You will support our Legal team and partner with our internal clients throughout the organization to help us scale our legal risk and compliance processes. We are looking for an extremely organized, detail-oriented, technically-savvy team player who will develop, effectuate and maintain policies, processes and initiatives that focus on streamlining how the team delivers legal services at Intercom. The position is based in San Francisco, California.
What will I be doing?
- Program manage legal compliance and other initiatives across areas such as privacy, litigation, IP and commercial transactions
- Support corporate governance and transactional matters: records and file management, board and committee materials and consents, Docusigns, business registrations and filings, subsidiary management, director onboarding
- Support privacy and data protection matters, including managing the privacy inbox, handling data subject privacy requests, completing customer questionnaires, and maintaining up-to-date policies, processes and documentation
- Assist with due diligence and privacy reviews of customers, partners and vendors
- Manage document and data collection and production in relation to subpoenas and track litigation matters
- Organize IP-related filings and assist with gathering information for IP protection and enforcement
- Respond to, and triage, inquiries and requests received via internal and external legal team intake channels
- Support continuous improvement and automation of existing processes and design new processes to improve operational efficiency in support of legal and compliance functions
- Manage aspects of legal operations (such as legal vendor billing) and contract management processes
- Set up and maintain systems, applications and other tools to support cross-functional tasks and projects
- Support special projects, as needed
- Generally keep us organized! This may include creating training content and presenting it, migrating data and files between applications and systems, designing and documenting processes and procedures, and keeping the policies register up to date.
What skills do I need?
- Minimum 7 years combined paralegal and legal operations experience supporting a multinational SaaS company legal team
- A proven ability to learn new subject areas and complex concepts quickly to understand the context of assigned tasks
- Demonstrate technical aptitude and have familiarity with commonly used systems and tools in SaaS companies and in-house legal teams, including G-Suite, Visual Compliance, productivity apps like Slack, Coda, Glean and contract management tools like Ironclad
- Creative and collaborative problem solving, resourcefulness and ability to identify and drive efficiencies
- An ability to prioritize, multitask and juggle many matters at once that may have competing deadlines
- Comfortable working in a fast-paced, high-activity environment, and able to handle ambiguity and quickly shift from one situation or task to another
Bonus skills & attributes
- Past experience and/or subject matter expertise with trademark, patent filing and administration, and due diligence a bonus
- Interest in AI and open source licensing practices
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Fully funded comprehensive medical, dental, and vision coverage
- Open vacation policy and 10 corporate holidays
- Paid Parental Leave Program
- 401k plan
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required
The base salary range for candidates within the San Francisco Bay Area is $121,500-$145,125. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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