About Intercom
We were founded in 2011 and specialize in AI customer service. We provide an AI-first customer service solution, combining our AI agent, Fin, with a helpdesk for support teams. This platform helps businesses manage customer experiences at scale by handling complex questions and providing quality answers.
Our solutions cover an AI copilot, tickets, phone support, Customer Relationship Management, Customer Engagement, Customer Communication, Live Chat, Customer Support, Customer Feedback, Marketing Automation, Mobile, CX, Shared Inbox, and Support Automation.
Over 25,000 brands, including Amazon, Atlassian, Microsoft, and Miro, use our platform. Our customers report a 98% CSAT score.
Team & Culture
We have 1001-5000 employees and offer a hybrid work policy, asking staff to be in the office at least three days a week.
Our culture is built on diversity, collaboration, and equal opportunity. We’re a fast-paced environment focused on growth and continuous learning, always aiming to deliver more value to our customers.
We encourage our teams to be proactive and solve problems together. We look for employees who combine technical expertise with initiative, building trust with customers through empathy and curiosity.
Benefits & Perks
We offer competitive salaries and equity, with regular compensation reviews.
Our health benefits include:
- Comprehensive medical, dental, and vision coverage (or comprehensive health and dental insurance for employees and dependents).
- Life assurance.
We provide flexible paid time off (or an open vacation policy) and flexible holidays. We also have a Paid Parental Leave Program, which includes paid maternity leave and 6 weeks of paternity leave.
For financial planning, we offer a 401k plan & match (or a pension scheme with up to a 4% employer match).
Additional perks include:
- In-office bicycle storage (or a Cycle-to-Work Scheme).
- Fun events for employees, friends, and family.
- Daily lunch, snacks, and a fully stocked kitchen.
- MacBooks are standard issue, with Windows available for certain roles.
Frequently Asked Questions
Intercom offers an AI-first customer service platform that combines Fin, an AI Agent, with a Helpdesk. The platform includes an AI copilot, tickets, and phone support. It provides solutions for Customer Relationship Management, Customer Engagement, Customer Communication, Live Chat, Customer Support, Customer Feedback, Marketing Automation, Mobile, CX, Shared Inbox, and Support Automation.
Employee benefits include competitive salary and equity, regular compensation reviews, comprehensive medical, dental, and vision coverage (or health and dental insurance for employees and dependents), and life assurance. The company offers flexible paid time off, paid parental leave, a 401k plan & match or a pension scheme & match, and in-office bicycle storage or a Cycle-to-Work Scheme. Perks also include fun events, daily lunch, snacks, a fully stocked kitchen, and MacBooks as standard (with Windows available for specific roles).
Intercom maintains a hybrid work policy, generally requiring at least three days per week in the office. The culture is focused on diversity, collaboration, and equal opportunity. It is characterized by an emphasis on growth, continuous learning, and optimization, and is described as a fast-paced, high-agency organization. The company values initiative, a self-serve approach, and collaborative problem-solving, encouraging employees to build trust through empathy and curiosity.
Intercom was founded in 2011.
Intercom is active in the Customer Relationship Management, Customer Engagement, Customer Communication, Live Chat, Customer Support, Customer Feedback, Marketing Automation, Helpdesk, Mobile, Customer Service, Ai, Chat Bots, Cx, Customer Experience, Shared Inbox, and Support Automation markets.
Intercom has 1001-5000 employees.
Intercom hires in 🇩🇪 Germany, 🇬🇧 United Kingdom, 🇮🇪 Ireland, and 🇺🇸 United States.
Yes! Intercom is actively hiring with 165 open remote jobs available now.
Yes, Intercom is a remote-first company.
Intercom's website is www.intercom.com .
You can find Intercom on LinkedIn .
165 remote jobs at Intercom
Explore latest remote opportunities and join a team that values work flexibility.
Senior Product Counsel
Intercom
Sales Operations Manager Emerging AI Products
Intercom
Senior Staff Technical Program Manager AI-First Developer Experience
Intercom
Senior Social Media Strategist
Intercom
Senior Social Media Strategist
Intercom
Growth Marketing Manager
Intercom
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