Job description
Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Job Description
About the Role:
We are looking for a full-time Patient Navigation Specialist I – Screening to join our newly formed Screening Patient Navigation Department. This department is dedicated to supporting patients through the screening process to ensure timely and successful sample collections. As a key member of this growing team, you will collaborate with internal departments, vendors, providers, and sales representatives to deliver an exceptional patient experience and operational excellence.
Essential Duties and Responsibilities:
- Serve as the primary point of contact to coordinate patient screening activities, including communication with patients, providers, vendors, and sales teams.
- Communicate professionally and effectively via phone, email, and Salesforce CRM to ensure a smooth patient navigation experience through the screening workflow.
- Build and maintain strong relationships with patients, vendors, sales representatives, and internal stakeholders to support program success.
- Participate in territory-specific meetings with sales and client services associates to align business needs and priorities.
- Ensure all patient and provider communications are accurately and promptly documented in Salesforce and other systems.
- Follow established Standard Operating Procedures (SOPs) for patient navigation workflows.
- Monitor and track case progress, escalate issues appropriately, and ensure service level agreements (SLAs) are met.
- Achieve team and individual goals related to case management and turnaround times.
- Apply problem-solving skills to resolve escalated situations professionally and efficiently.
- Demonstrate flexibility and adaptability in a fast-paced, dynamic environment.
- Assist with additional administrative duties as assigned to support overall department needs.
- Support continuous improvement initiatives to refine patient navigation workflows and enhance operational efficiency.
Qualifications
- Bachelor’s degree in Biological Sciences, Healthcare Administration, or a related field preferred; high school diploma required.
- 2+ year of experience in customer service within pharma, diagnostics, medical device, biotech, or healthcare settings.
- Strong proficiency in Microsoft Office; experience with Salesforce (CRM) is a plus.
- Ability to work independently with excellent time management, multitasking, and organizational skills.
- Exceptional written and verbal communication skills, with strong attention to detail.
- Proven ability to work collaboratively across teams in an operationally complex, multi-product environment.
- Ability to adapt quickly to changing procedures, policies, and priorities.
- Flexibility with respect to working hours based on client and operational needs.
- Bilingual skills (English/Spanish or other languages) are a plus.
- While the position is primarily remote, occasional travel to Guardant Health offices for training or meetings may be required.
Additional Information
Hybrid Work Model : At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
The US hourly range for this full-time position is $20.76 to $28.54. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).
For positions based in Palo Alto, CA or Redwood City, CA, the hourly range for this full-time position is $24.42 to $33.58 . The range does not include benefits and, if applicable, overtime, bonus, commission, or equity.
Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [email protected]
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.
Please visit our career page at: http://www.guardanthealth.com/jobs/
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