Job description
What Makes Us Unique
At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024 – but we’re just getting started.
How You’ll Make an Impact:
As a Payments Enablement Specialist, you will champion Cloudbeds Payments adoption for new and growing PMS customers across Europe, serving as the resident payments expert within regional sales pods. You will craft and execute merchant-migration playbooks that blend ROI calculators, objection-handling scripts, and country-specific “switch kits” for UK, Spain, Portugal, Italy, France, Germany, and other priority EU markets. By applying proven displacement tactics—total-cost-of-ownership analyses, feature-by-feature comparisons, multi-year pricing guarantees, and white-glove onboarding—you will persuade hoteliers to leave entrenched acquirers for Cloudbeds’ white-label platform and drive adoption of 60% or higher. Partnering closely with GTM, onboarding, and risk teams, you will pre-stage underwriting, hardware provisioning, and expectation-setting to shorten time-to-activation and maximize payments attachment and transaction volume across the region.
Our Cloudbeds Payments Strategy Team:
Our payments strategy team rallies around a single mission: elevating Cloudbeds’ high-margin revenue by boosting customer adoption through innovative features, education campaigns, and relentless new-sale attachments. We work like a modern Knights-of-the-Round-Table—risk, finance, product, engineering, and leadership meet frequently in a judgment-free zone where every voice carries equal weight and the best ideas win. Action-oriented self-starters who are fearless about sharing bold ideas and laser-focused on measurable outcomes feel right at home here.
What You Bring to the Team:
- 5+ years in embedded / white-label payments (Adyen for Platforms, Stripe Connect, Worldline, Global Payments, etc.) with a quota or enablement mandate.
- Documented success migrating, cross-selling, and upselling EU merchants off incumbent acquirers and lifting payments attach ≥ 60 %.
- Excellent understanding of the hotel technology landscape and how payment transactions travel throughout a hotel’s entire ecosystem
- Working mastery of EU regulations – PSD2, SCA, SEPA, card-scheme rules, lodging MCC quirks, and chargeback frameworks.
- Analytical sales toolkit – comfortable building interchange-plus comparisons, FX-fee models, and board-ready business cases.
What Sets You Up for Success:
- Consultative, first-principles thinker who uncovers pain points (reconciliation, chargebacks, FX leakage) and maps them to Cloudbeds’ capabilities.
- End-to-end operator – has led sandbox trials, customer webinars, P2PE device roll-outs, and go-live monitoring to ensure promises become reality.
- Skilled collaborator who bridges GTM, onboarding, risk, and product teams to unblock complex EU deals.
- Entrepreneurial bias for action suited to a high-growth, remote-first SaaS culture; captures learnings and publishes enablement content.
- Engaging storyteller able to host webinars, trade-show demos, and onsite workshops that inspire hoteliers to modernize payments.
Bonus Skills to Stand Out (Optional):
- Existing network with EU acquiring banks, ISOs, PSPs, or hospitality tech vendors.
- Familiarity with EU VAT nuances in hospitality and how payments flows impact ADR and RevPAR metrics
- Proficiency with DealHub for pipeline-to-activation analytics and churn prediction.
What to Expect - Your Journey with Us
Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access provided to professional Therapy and Coaching
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
