Job description
The Payroll Support Specialist is responsible for receiving and responding to payroll-related inquiries from both internal team members and external employees. This includes resolving paycheck discrepancies, verifying employment details, and offering quick, professional support across phone, text, and email. This position plays a key role in ensuring a positive employee experience, helping people feel heard, respected, and informed.
Be the friendly voice on the other end of our VOIP phone system, answering payroll calls and promptly responding to any voicemail messages.
Timely text communication is key! Reach out to employees quickly to address issues and share updates—your sense of urgency and commitment to follow-through will make a big difference.
Make great use of Bullhorn to log and track employee inquiries, notes, and documentation related to individual profiles.
Create Yammers to keep everyone informed about payroll updates or any ongoing issues, fostering communication with Payroll and Company leadership.
When needed, transfer calls to the appropriate internal department to ensure resolutions are handled efficiently.
Help employees navigate common payroll concerns like lost checks, address changes, and paycheck discrepancies.
Handle employment verifications from agencies such as the Department of Labor, Child Support Services, and other governmental entities, generating verification letters as required.
Pull data and manipulate reports to assist with metrics, compliance tracking, and internal dashboards.
Use the Sense messaging platform to share clear updates with trade employees, ensuring effective communication.
Act as a supportive liaison for staff, helping to resolve any trade employee-related issues.
Keep all records accurate and up-to-date across all systems.
Take on other administrative tasks and special projects as they come your way!
Prior experience in customer service is a must
Demonstrated ability to manage a high volume of calls in a dynamic environment
Skilled in utilizing VOIP phone systems and text-based communication tools
Familiarity with Bullhorn ATS and CRM software is a plus
A reliable high-speed internet connection is required for remote work (if applicable)
Exceptional skills in prioritizing tasks, multitasking, and managing time-sensitive issues
A positive, professional, and compassionate attitude is essential
Outstanding verbal and written communication abilities
Strong problem-solving capabilities with a knack for working independently
Experience in construction or skilled trades staffing is advantageous
Enjoy the flexibility of working from home
Join us Monday through Friday
Competitive salary: 3,300,000
Secure an indefinite contract that offers complete Colombian benefits
