Job description
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world’s largest enterprises. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Apollo.io is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.
The Role
The Product Advocate position is open to residents of the Philippines, Mexico, and India and requires full English fluency. This is a fully remote role involving customer support through both chat and email channels.
Apollo.io is seeking an experienced Product Advocate to provide world-class support by becoming a product expert and helping users navigate product questions and challenges.The ideal candidate will help our customers become experts in the tool and achieve their business goals using Apollo, as well as provide feedback to improve our product and user experirence.Daily Adventures and Responsibilities:
- Apply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests
- Go above and beyond to ensure client satisfaction and success
- Capture revenue opportunities through influencing high-velocity conversions and building brand affinity
- Educate customers to the best of their capabilities to optimize their results
- Make customers’ voices heard by delivering feedback and recommendations to our Product teams
- Drive adoption and expanded usage of our platform within customer accounts
- Understand the Apollo product and strategies to contribute constructively to every situation that a customer encounters
- Provide first replies within 1 minute in chat and 1-2 hours in email and provide fast and accurate answers to the customer’s inquiry
- Escalate issues that require more in-depth technical investigation to Technical Support
Qualifications and Experience
- Empathetic to customer needs, with an intrinsic motivation to understand the questions that customers ask and why
- 3+ years of experience in customer support, technical support, or similar customer-facing roles
- Experience with Salesforce, Zendesk, or Intercom
- Excellent written and verbal English communication skills
- Availability to work on weekends
What You’ll Love About Apollo
Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!
