Job description
About Okendo
We believe happy customers make the best marketers. That’s why we built Okendo – the customer marketing platform that creates stronger connections between consumers and the brands they love. Using Okendo, Shopify brands can grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value. Our unified platform and unique suite of products for Reviews, Referrals, Quizzes, Loyalty, and Surveys is trusted by 15,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.
Position Summary
Okendo is hiring a Product Designer with strong skills in both UI and UX, a sharp eye for detail, and a user-first mindset. You’ll play a key role in designing intuitive, beautiful, and effective product experiences across all products on our platform (Reviews, Loyalty, Referrals, Quizzes, and Surveys). This is a hands-on role where you’ll collaborate closely with product managers, engineers, and fellow designers — from concept to implementation.
You’ll also stand out if you bring some frontend engineering capability, especially in bridging the gap between design and development.
How you’ll create impact:
- Design polished, user-friendly interfaces that align with Okendo’s design system and brand
- Lead and execute end-to-end design processes: discovery, research, wireframing, prototyping, visual design, and handoff
- Conduct user testing and integrate feedback into product decisions
- Work closely with engineers to ensure high-quality implementation of your designs
- Help evolve and scale our design systems, patterns, and processes
- Collaborate cross-functionally across product, engineering, marketing, and customer success
- Contribute to a culture of continuous improvement, design excellence, and user empathy
What we need from you:
- 3–7+ years of experience in a UI/UX design role (preferably in SaaS or tech)
- Based in Australia with the right to work in Australia indefinitely and without sponsorship.
- Strong portfolio showcasing a range of product design work
- Experience working with design systems (we use Figma)
- Comfortable collaborating with engineers; bonus if you can contribute to frontend development (React, HTML/CSS, Tailwind, etc.)
- Familiarity with usability testing and UX research methods
- Excellent communication and collaboration skills
- Self-starter who thrives in a remote, fast-paced environment
- Strong communication and client management skills
- Excellent market research skills and keen understanding of how visual layouts affect user experiences
- Understanding of visual hierarchy creation
- Experience working with content management systems, such as WordPress
- BSc/MSc in Product Design, Computer Science, or otherrelevant field
Previous expeirence with Shopify or e-Commerce
Workplace Benefits:
- Work remotely in the AU
- 12 weeks of Paid Family Leave at 100%
- Exposure to the biggest and best eCommerce brands globally
- Stipend for office set-up
- Opportunities for training + development
- Data backed and competitive compensation strategy
- 4 weeks of annual leave
- 11 paid public holidays
- Sick & carer’s leave
- Compassionate & bereavement leave
What We Value:
One Team
We are one team committed to the same mission. We trust, respect, and value each other. We recognize the unique skills, experiences, and perspectives each of us has to offer. We continually look for ways to support and enable our teammates.
Champion the customer
Our customers are the heart of our business and the pursuit of their success is our north star, At every step, we prioritize their interests in our thinking and actions.
Strive for Excellence
We commit to excellence as our standard. We set and achieve ambitious goals. We maintain a bias for action, tackle the hard problems, and continually work to improve.
Extreme Ownership
We own the outcomes. We take the necessary action to get things done. We don’t blame others or find excuses. We proactively look for solutions and solve problems.
Integrity Always
We are always honest, trustworthy, and professional. We treat others fairly and with respect. We are transparent and forthright. We take our commitments seriously and deliver what we promise.
Always Day One
It’s always Day 1 at Okendo. If we’re not growing, we’re dying. We prioritize agility over bureaucracy. Velocity over perfection. Outcomes over process. We move fast, learn, iterate, and adapt.
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