Job description
Company Description
Perfect Dynamics Virtual Solutions is a BPO (Business Process Outsourcing), BPI (Business Process In-sourcing), RPO (Recruitment Process Outsourcing), (Banking Business Process Outsourcing) corporation and KPO (Knowledge Process Outsourcing) and homeshoring corporation. We provide Business and IT Solution services to fortune 500 and government organizations. We specialize in providing assistance in B2B Sales Operations, Information Technology/Telecommunication operations, Financial Management/Merchant Services, Business Consulting, and Full Service Recruitment/Staffing Services.
Arise Virtual Solutions Affiliation
Perfect Dynamics Virtual Solutions, LLC. is an Independent Business Corporation (IBO) partnered with Arise Virtual Solutions in efforts to provide exceptional customer service to our clients. As an Certified Arise IBO we hold a master service agreement that allows CSP’s to work under our umbrella corporation in order to service clients in the aspect of call center - customer service roles. Our CSP’s will provide customer service in the roles of Billing, CSR support, Chat Operator, and Technical Support for major Fortune 500 Corporations.
Job Description
Customer service representative is responsible for responding to customers via inbound customer service and sales calls. Providing exceptional customer service on behalf of our client to increase customer engagement and satisfaction. Candidate should be comfortable with handling some sales calls and minor technical support. Candidate should have strong customer service acumen with a First Call, First Resolution consistency and ability to up-sell.
SHIFT REQUIREMENTS
- Schedule Your Own Hours
- Work a min 20 hours per week = 15 hrs weekday + 5 hrs Sat/Sun
- Paid 16th and last day of the month
SALARY/COMPENSATION/BENEFITS
- $12 Per Hour + incentives
- Opportunity for Advancement for the right candidates
- Some benefits offered after 90 days of servicing
The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95).
REQUIRED SKILLS
- Must be a High School Graduate
- Must be at least 18 years of age
- 6 months of Customer Service Experience
- Good Communication Skills
- Self-Starter
- Able to work with minimal supervision
- Multi-tasker (able to move between multiple screens)
Preferred Skills
- 1 year of call center experience
- Associates Degree or Higher
- Leadership Skills and Experience
- High Achiever/Overachiever
- Coachable
- Willing to take on more responsibility
Qualifications
The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95).
REQUIRED SKILLS
- Must be a High School Graduate
- Must be at least 18 years of age
- 6 months of Customer Service Experience
- Good Communication Skills
- Self-Starter
- Able to work with minimal supervision
- Multi-tasker (able to move between multiple screens)
Preferred Skills
- 1 year of call center experience
- Associates Degree or Higher
- Leadership Skills and Experience
- High Achiever/Overachiever
- Coachable
- Willing to take on more responsibility
Only Individuals who meet these Technical Requirements can service this client:
• Windows 7, Windows 8, or Windows 10 (32 or 64 bit) Internet Explorer 8 with minimum of 4 Gigabytes of Ram.
• A second monitor found to be beneficial for this program
• Additional requirements may be found in the Arise Workstation Requirements
NOTE: Windows XP , Windows Vista, Windows 2000 and MAC OS Not Currently Supported
Additional Information
All candidates are required to complete certification for the client that is unpaid. You will begin receiving pay once you complete the certification and have passed all necessary skill assessments with a 85% or better score. This client is very strict and 100% attendance is required (no tardies or absences).
Certification Completion Criteria
Maintaining 100% attendance throughout the entire certification course, up to and including certification
Successfully pass all tests and quizzes
Successfully pass Grad Bay/Nesting (first week live) 5 days, 4 hours a day – 2 hours of live calls and 2 hours of Adobe class time
Complete all self-paced assignments
Provide a completed Notarized Affidavit of Identification with Photo ID
******We are currently not accepting new profiles for this opportunity from residents in the following states: California, Connecticut, Massachusetts, Maryland, New York, Oregon.*****
Perfect Dynamics VSC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Perfect Dynamics VSC, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Perfect Dynamics VSC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Perfect Dynamics VSC’s employees to perform their job duties may result in discipline up to and including discharge.
