Job description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Risk S&O team is a small, high-impact team. We help run the Risk org, which helps users get enabled on Stripe and keeps bad-actors off of Stripe. Our team:
- Drives Risk’s long-term strategic plan, engaging in high-impact projects that span Risk types + products. Enable Risk to operate strategically in-year, anchored by a multi-year view;
- Drives an operating model and cadence that enables Risk to run at scale: xfn alignment, high-context decision-making, better accountability that delivers meaningful impact to the org; and
- Acts as the connective tissue for Risk and other orgs, designing and implementing xStripe programs that drive better outcomes for users (and other Stripes solving for our users!)
- Adds flex capacity on strategic, critical projects that aren’t neatly owned or staffed by other teams.
What you’ll do
In this role, you will work cross-functionally within our group and across Stripe’s technical, user-facing, and partnerships teams to solve problems that benefit our users. Specifically:
Responsibilities
- Build and run mechanisms for better cross-functional alignment with critical teams, including intake processes and shepherding cross-org initiatives.
- Launch and maintain a process for intaking and tracking known “risk gaps” across Stripe, to inform our overall risk governance and roadmap building.
- Run a series of “run the business” programs: bi-weekly reporting such as QBR reporting.
- Manage our annual planning initiatives and operationalize Risk’s goals.
- Design and run other critical programs that span across Risk and partner teams.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 6+ years of experience in operations program management or operations
- Experience working in highly cross-functionally settings
- Excellent program management skills with experience managing end-to-end execution of projects/programs that have transformed a company’s operations and delivered quantifiable business impact
- Ability to run programs with multiple workstreams, quickly gathering enough context on each to drive the right outcomes and decisions
- Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales
- Demonstrated ability to thrive in “influence without authority” environments
- Ability to execute with minimal guidance, and on projects with a high degree of ambiguity
- Critical thinking and first-principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions
Preferred qualifications
- Payments ecosystem, or experience in a risk org is a plus.
- Ability to build trust and partner with senior leaders
- Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams
- Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experienc
