Job description
Narvar is growing! We are seeking a Project Manager to lead the successful implementation of our post-purchase customer experience platform for retail clients. This role is ideal for someone who brings strong project management skills, thrives in a cross-functional, fast-paced environment, and is passionate about delivering value to customers through well-executed implementations.
As a Project Manager at Narvar, you’ll guide customers through onboarding and implementation, ensuring timely delivery, clear communication, and strong alignment across internal teams. You’ll play a key role in scaling our Professional Services practice by applying best practices and continuously improving how we deliver.
Day-to-day
- Manage customer implementation projects end-to-end — from kickoff through post-go-live — ensuring alignment, tracking progress, managing risks, and driving toward key milestones.
- Lead cross-functional project teams, including Customer Engineers and other internal stakeholders, to ensure high-quality and on-time project delivery.
- Serve as the primary point of contact for your customers throughout the implementation, building strong relationships and setting clear expectations.
- Facilitate technical discussions and ensure customer requirements are accurately translated into implementation plans.
- Support change management activities including scope adjustments, project timelines, and issue resolution.
- Maintain up-to-date and accurate project documentation, timelines, and communications with both internal and external stakeholders.
- Proactively identify risks and dependencies early in the project lifecycle, and implement mitigation plans to keep delivery on track and avoid surprises.
- Contribute to process improvement and documentation to support scale, repeatability, and consistency across projects.
- Participate in post-go-live handoff and knowledge-sharing sessions to ensure ongoing customer success.
What we’re looking for
- 4–8 years of experience in project management, client onboarding, or technical implementation.
- Experience in a SaaS environment is required.Familiarity with e-commerce platforms, retail systems, or logistics technology is a plus.
- Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail.
- Excellent communication skills with both technical and non-technical stakeholders.
- A proactive, problem-solving mindset with a willingness to find creative solutions to project challenges.
- Experience working cross-functionally with technical and customer-facing teams.
- Comfort discussing basic technical concepts (e.g., APIs, data mapping) — you don’t need to code, but you’re not afraid of JSON.
- High accountability, adaptability, and curiosity — you thrive in a fast-moving environment where every project is a little different.
- Experience with tools like Salesforce, JIRA, Monday.com, or similar is a plus.
Why Narvar?
We’re on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That’s why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you’ve ever bought something online, there’s a good chance you’ve used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we’ve served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We’re a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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