Job description
The purpose of the Bilingual Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Bilingual Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.
- Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
- Receive inbound phone calls and make outbound phone calls to patients
- Support patients through injection training and education by setting proper expectations of treatment
- Provide education and training to healthcare providers if designated by the program
- Document all inbound and outbound calls and other activities within the program database
- Other tasks as necessary
Why Choose AssistRx:
- Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
- Impactful Work: Make a difference in patients’ lives by providing compassionate and professional nursing support, helping them navigate their healthcare needs from the comfort of your home.
- Flexible Culture: Enjoy a fully remote role with a supportive and inclusive work environment that values work-life balance and diverse perspectives.
- Career Growth: We prioritize a “promote from within mentality”, and believe in fostering growth and development within our organization.
- Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
- Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what’s possible. Tell your friends about us! If hired, receive a $750 referral bonus!
Job Details Snapshot:
- Competitive Compensation
- Location(s): Enjoy the flexibility of a fully remote role, with occasional onsite visits for those near our Overland Park, KS or Maitland, FL offices—offering the best of both worlds for local candidates!
- Schedule: Monday-Friday 8am-5pm EST. *No evenings or weekends!*
Successful candidate must possess an active, unencumbered RN license in their state of residence (compact accepted)
Education required:
· Registered Nurse (BSN or RN)
Education preferred:
· BSN
Years of experience required:
· 2 years nursing experience combined with at least 3 years of other clinical experience.
Specific type of experience required:
· Computer literacy and good keyboard skills
· Knowledge of Microsoft Word Products a plus
- Competitive pay structure,
- Matching 401(k) with immediate vesting,
- Medical, dental, vision, life, & short-term disability insurance,
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
