Job description
We are seeking a detail-oriented and proactive Rental Agent and AI Trainer to join our client’s team. As a subject matter expert in counter and rental services, you will play a critical role in training AI systems to understand and replicate the essential functions of rental clerks and leasing consultants. This unique opportunity allows you to leverage your industry expertise remotely while influencing the future of AI in customer service.
Key Responsibilities:
Provide expert insights and guidance on the daily tasks and responsibilities of counter and rental clerks.
Document and clarify rental processes, from order receipt to payment finalization, to improve AI learning.
Review, refine, and create training examples that showcase best practices in customer interactions, both written and verbal.
Describe available rental options, services, and repair processes to guide AI training scenarios.
Collaborate with the AI development team to ensure the accuracy and relevance of training data.
Evaluate and test AI outputs for correctness and alignment with real-world rental scenarios.
Stay updated on industry trends and communicate insights to enhance training materials.
Required Skills and Qualifications:
Proven experience as a rental agent, counter clerk, leasing consultant, or in a similar role.
Exceptional written and verbal communication skills with a customer-first approach.
Ability to explain complex processes and options clearly and concisely.
Strong attention to detail and a commitment to accuracy in documentation.
Comfortable working independently in a remote environment.
Familiarity with handling orders, payments, and service inquiries in the rental industry.
Enthusiasm for contributing to innovative AI technology.
Preferred Qualifications:
Experience in training or coaching new employees in rental or customer service roles.
Previous involvement in AI, digital training, or process documentation projects.
Knowledge of best practices for rental desk operations and customer engagement.
About RYZ Labs:
RYZ Labs is a startup studio founded in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world’s largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together was their passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world.
Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge cloud computing technologies to create scalable and resilient applications. We aim to provide diverse product solutions for different industries and plan to build a large number of startups in the upcoming years.
At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion, and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists.
Our values and what to expect:
- Customer First Mentality - Every decision we make should be made through the lens of the customer.
- Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated.
- Ownership - Step up if you see an opportunity to help, even if it’s not your core responsibility.
- Humility and Respect - Be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect.
- Frugality - being frugal and cost-conscious helps us do more with less
- Deliver Impact - get things done most efficiently.
- Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.
