Job description
About ThirdChannel
ThirdChannel is building the flexible workforce of tomorrow by empowering brands and retailers to strategically deploy their best advocates into the marketplace. Leveraging a technology-first approach, we help brands create meaningful consumer interactions that result in stronger brand affinity, higher customer lifetime value, and increased marketplace prominence.
About the Role
We’re looking for a Retail Project Manager with a strong background in DTC retail, ideally within the sporting apparel and footwear space, to support a key enterprise client and enhance their experience on the ThirdChannel platform. This role combines operational execution, data storytelling, and project leadership to ensure in-store programs are delivered on budget, aligned with client goals, and supported by actionable insights.
You will work closely with internal teams and retail partners to ensure that our technology platform is adopted effectively and used to its fullest potential — while also owning the reporting cadence and the delivery of insights that drive program results.
Key Responsibilities
- ### Client-Facing Reporting & Insights
Own the delivery of data-driven recaps, dashboards, and reports that demonstrate program value and drive retail performance. Present insights in clear, concise business reviews tailored to strategic retail stakeholders.
- ### Platform & Program Enablement
Lead the implementation and ongoing adoption of ThirdChannel’s platform features within client workflows. Identify blockers, recommend solutions, and coordinate with product and operations to improve usability and engagement, with AI-driven efficiencies where needed.
- ### Project & Timeline Management
Scope, plan, and manage multiple client deliverables simultaneously. Ensure on-time delivery while maintaining alignment with the client’s priorities and budget.
- ### Cross-Team Collaboration
Partner with client services, field operations, engineering, and product teams to ensure seamless execution of retail programs. Clearly translate client needs into internal workflows.
- ### Operational Innovation
Provide feedback to improve tools, processes, and workflows that impact field execution and client satisfaction. Surface product ideas and enhancements based on recurring client needs and insights from reporting.
- ### Strategic Account Planning
Understand client goals, challenges, and metrics. Develop and execute account strategies that align with their business objectives while managing multiple workstreams and deadlines effectively.
- ### Revenue Growth & Budget Management
Build budgets, secure renewals, and propose upsells that align with client goals and internal business targets. Ensure all services—particularly in-store deliverables—are completed within the agreed-upon budget and scope, balancing value delivery with cost efficiency. Identify opportunities to expand service offerings within existing accounts.
- ### Proactive Problem Solving
Anticipate challenges before they escalate. Resolve issues quickly and effectively to maintain operational continuity and client satisfaction.
Qualifications
- Project Manager Experience Required— including timeline ownership, task coordination, and stakeholder communication across teams.
- Ideal candidate has 5+ years of experience in retail operations or retail management strong emphasis on DTC retail.
- Experience working with or at retail brands supporting brick-and-mortar stores, preferably in the sporting goods, athletic, or lifestyle sector.
- Strong analytical mindset with the ability to translate data into strategic insights. Comfortable working with dashboards and metrics to tell a story.
- Excellent interpersonal and communication skills — both written and verbal — with an ability to present to semi-technical and non-technical stakeholders.
- Experience with CRM tools (HubSpot), project management platforms (e.g., Monday, Atlassian), and productivity tools (Microsoft Office, Google Workspace).
- Self-starter with strong organizational skills, able to manage multiple projects and competing deadlines in a fast-paced environment.
- Knowledge of field team coordination and in-store merchandising processes.
- Located within NYC - In-person collaboration is required for approximately 20% of the time to support team synergy, client meetings, and onsite project needs.
Why ThirdChannel?
- Competitive salary ($110–125K), based on location and experience
- Comprehensive Health, Dental, Vision, and Short-Term Disability Insurance
- Unlimited Paid Time Off, plus a Company Holiday Calendar
- 401(k) retirement plan with company match
- Professional development opportunities and continuous learning programs
- A creative and inclusive work environment that values innovation, ownership, and collaboration
- Opportunity to work at the intersection of retail, technology, and workforce innovation
- Flexibility to work from NYC, Portland, or remotely for the right candidate
- Flexibility to work from home or office space in NYC when not collaborating in person
