Job description
Company Description
Who We Are
With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that’s why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
Job Description
What You’ll Do:
Reporting to the Assistant Manager, Sales, you’ll be responsible for providing information and administrative support to OTIP’s Individual Insurance Sales department. This involves resolving member issues, enhancing the departments’ customer service effectiveness and providing administrative assistance to Broker Management and Representatives.
The core parts of your role will be to:
- Processes daily correspondences, which include reviewing, sorting, completing and routing incoming department correspondence.
- Order reports on behalf of sales brokers and attach them to the broker management system for review.
- Initiating communications and follow up requirements to members and appropriate parties to request or verify information as required.
- Entering, auditing and updating policy information on the broker management system and carrier portals.
- Completing administrative requests, which includes assembling information and documents and coordinating lead distribution in the sales team.
- Answering incoming telephone calls or emails related to New sales prospects and distributes to the brokers as appropriate.
- Making outbound telephone calls or emails related to New sales prospects and distributes to the brokers as appropriate.
- Maintaining and managing the salesforce lead database, ensuring current information is accurate, while keeping member information confidential to protect operations.
- Performs other duties within competence, as assigned.
Qualifications
Let’s Talk About You:
This is the unique blend of skills and experience we would love to see in an ideal candidate:
- A secondary school diploma.
- A minimum of one year’s experience in the insurance industry or a related field is considered an asset.
- Superior time management, project management and organizational skills to manage competing priorities.
- Intermediate knowledge of Microsoft Office Suite applications
- Independently driven & motivated is a must!
- The ability to communicate in French is considered an asset.
We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.
Additional Information
Some of the Perks We Offer:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:
- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
Let’s work together! If you are interested in this opportunity, please apply online.
OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.
As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.
We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
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