Job description
We’re on a mission to provide equitable access to economic opportunity, for everyone.
We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company’s current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.
We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.
Join Multiverse and help us set a new course for work.
Overview
We’re looking for a Sales Enablement Manager (Onboarding) to lead onboarding strategy, delivery, and iteration for our fast-growing Sales and Customer Success teams across EMEA. You’ll be responsible for ensuring every new hire—from BDRs to Account Managers to Sales Leaders—ramps with clarity, confidence, and impact.
This role is ideal for someone who is energized by program building, obsessed with first impressions, and passionate about helping others succeed. You’ll work closely with GTM leaders, Product Marketing, and RevOps to design a seamless, role-specific onboarding experience that accelerates time-to-productivity and sets the tone for long-term success.
Responsibilities
Onboarding Ownership
Own and continuously evolve onboarding programs across all Sales segments in EMEA (BDRs, AEs, AMs, and Sales Managers)
Design and deliver modular onboarding paths that balance global consistency with regional and role-specific needs
Develop field-relevant, high-impact content (e.g., playbooks, quick starts, manager toolkits) to support new hire success
Partner with hiring managers to ensure every onboarding cohort is well-supported and goal-aligned
Program Delivery & Facilitation
Facilitate or coordinate live sessions for onboarding cohorts—including product, messaging, tools, process, and methodology
Leverage LMS, Notion, Gong, and async tools to create engaging learning experiences within the flow of work
Standardize onboarding operating rhythms (kickoffs, wrap-ups, feedback loops) for consistent learner experience
Manager Enablement
Equip frontline managers with the tools, training, and communication flows they need to coach new hires effectively
Launch manager onboarding guides, enablement kits, and coaching cadences that reinforce early rep performance
Act as a trusted partner to sales leadership on team readiness, coaching expectations, and onboarding success
Measurement & Optimization
Define and track onboarding KPIs, including time-to-first-deal, early-stage pipeline generation, and manager engagement
Use Gong insights, survey data, and performance analytics to refine programming and prioritize improvements
Collaborate with RevOps to build onboarding dashboards and share regular reporting with key stakeholders
Cross-Functional Collaboration
Partner with Product Marketing and Commercial Strategy to integrate new product, messaging, and process changes into onboarding
Work with Enablement, Ops, and Talent teams to deliver a consistent and scalable new hire experience
Support onboarding planning for large-scale moments (e.g., new segment launches, hiring spikes, GKO onboarding tracks)
Success Metrics
Within 3–6 Months
Launch revamped onboarding programs for at least two roles or segments (e.g., BDRs, AEs)
Achieve ≥4.3⁄5 onboarding satisfaction score in post-program surveys
Reduce ramp time to first deal or key milestone by 15–20% compared to previous cohort baseline
Implement manager enablement playbook with 75%+ adoption across pilot teams
Deliver onboarding cohort health summaries and insights to GTM leaders monthly
Within 6–12 Months
Drive 20%+ improvement in early-stage pipeline creation or deal progression among new hires
Launch consistent onboarding paths for Sales Managers and CS segments
Improve tool adoption (Gong coaching comments, LMS completions, Guru views) across onboarding cohorts
Maintain onboarding NPS ≥8.5 from hiring managers and team leads
Establish onboarding as a trusted, scalable engine for rep success across the EMEA region
About You
3+ years in Enablement, Learning & Development, or quota-carrying Sales roles in a high-growth tech environment
Proven experience designing or managing sales onboarding programs with measurable business impact
Strong grasp of adult learning principles, instructional design, and facilitation techniques
Familiarity with sales methodologies such as Command of the Message, MEDDPICC, or Challenger
Excellent project management, content development, and stakeholder engagement skills
Fluent in enablement tools and systems (e.g., Gong, Salesforce, Guru, LMS platforms)
Creative, proactive, and passionate about helping teams thrive through structured, human-centered onboarding
How we hire
Benefits
Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year
Team fun - weekly socials, company wide events and office snacks!
Our commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Right to Work
Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.
Safeguarding
All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (“DBS”) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
