Job description
ABOUT TIDE
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE TEAM
The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders.
ABOUT THE ROLE
As a Sales Onboarding Team Lead you will:
- Lead from the front – In the initial phase, you’ll be hands-on: making calls, working towards revenue targets, and shaping the team’s call structure and performance expectations.
- Drive team performance – You’ll set and manage ambitious KPIs aligned with company OKRs, ensuring your team is target-driven and focused on closing sales.
- Own team growth – You’ll be fully responsible forrecruiting and building the Onboarding Team, from hiring to onboarding and beyond.
- Coach for quality – Once the team is established, you’llreview calls and coach team members, ensuring every interaction meets the highest standard and delivers excellent service to potential members and internal/external partners.
- Drive innovation and improvement – With an entrepreneurial and data-driven mindset, you’ll continually test, learn, and iterate to enhance team performance, processes, and member outcomes.
- Own team operations – You’ll establish processes, build dashboards, and organise team operations to monitor performance and improve efficiency.
- Handle challenges decisively – You’ll be ready to quickly resolve crises, keep the team focused and engaged, and pivot when business needs shift.
- Collaborate cross-functionally – You’ll work with internal and external stakeholders to remove roadblocks and improve onboarding workflows:
Product – Partner with the product team to share member insights, identify opportunities, andtrack improvements to the onboarding journey.
KYC – Work closely with the KYC team to ensure a smooth and compliant onboarding experience, addressing and owning any necessary process changes.
Marketing – Take the lead on the GTM approach for new product launches, ensuring sales efforts align with marketing campaigns. You’ll optimize conversion from all lead channels and share feedback to help shape marketing strategies.
Compliance – Collaborate with compliance to ensure all team activities are fully compliant, while maintaining a high-quality, member-centric experience.
WHAT WE ARE LOOKING FOR
As a Sales Onboarding Team Lead, you’ll lead a high-performing team to convert high-intent French-speaking SME leads into active, delighted members. You’ll ensure a smooth onboarding journey while driving sales performance, improving processes, and fostering a member-first culture. This role suits a hands-on, data-driven leader who thrives in a fast-paced, evolving environment.
We are looking for someone who:
- You thrive in a fast-paced, sales-driven environment and are excited by the challenge of wearing multiple hats in a dynamic, evolving business
- You have excellent written and spoken French at a C1/C2 level, enabling you to connect effectively with French-speaking SME customers
- You bring 3+ years of experience in sales, customer success, or front-line service, with a strong track record of converting leads into customers and providing outstanding service
- You have previous experience leading a team, confidently managing multiple KPIs and coaching others to success
- You’re a proactive self-starter, comfortable operating in a fast-moving company where priorities shift and processes are being built from the ground up
- You are organised, pragmatic, and solutions-focused, with the ability to lead cross-functional initiatives and remove blockers to keep things moving
- You’re data-driven and process-oriented—able to spot trends, design scalable processes, and identify opportunities to optimise workflows and improve performance
- You’re an effective communicator, able to clearly articulate goals and updates across teams and with members, creating a smooth and engaging onboarding experience
- You demonstrate the ability to lead change and deliver measurable business outcomes, driving both customer satisfaction and commercial results
- You have strong time-management and prioritisation skills, consistently meeting deadlines while balancing multiple competing demands
WHAT YOU WILL GET IN RETURN
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
- Share options
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-Hybrid #LI-Remote
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members’ diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
You personal data will be processed by Tide for recruitment purposes and in accordance with Tide’s Recruitment Privacy Notice .
